All BT Consumer articles – Page 19
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PremiumBT launches digital skills TV campaign
BT launches digital skills TV campaign Source: BT BT Consumer launched a three-week advertising campaign to deliver digital skills training, in partnership with terrestrial broadcaster ITV, during the coronavirus quarantine period. The Beyond Limits: Top Tips on Tech campaign features well-known celebrities demonstrating twelve 3.5-minute lessons during ...
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PremiumBT makes stand against coronavirus
BT emphasising the critical role of digital infrastructure as the coronavirus pandemic brings dramatic changes to the UK. Support for government initiatives, including big data sharing and boosted NHS connectivity stressed, while management hopes government support will follow as economic challenges to the Group emerge. McRae gives a ...
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Strategy & ChangeThe ups and downs of being a good sport
BT Sport hit with negative publicity amid tardy coronavirus response. Season’s televised football up in the air.
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Products & ServicesSOGEA launch dampened by virus outbreak
Openreach puts April 2020 date on SOGEA and SOGFast VoIP products, coinciding with G.fast commercial launch. COVID-19 outbreak forces engineers to take a break, with domino effect across UK ISPs.
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PremiumBT faces PR problems as workers worry
BT faces PR backlash over coronavirus response after allegations that social distancing measures were flaunted.
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PremiumGovernment herds operators into rural sharing pen
March 2020 deadline met, saving government face. Unknown outcome from pushback against EE fee proposal.
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PremiumBT Sport rolls out app updates
BT Sport rolled out an update to its Android and iOS applications with the aim of making navigation easier.
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Public AffairsOfcom hits BT Consumer with fine
Ofcom slapped BT Consumer with a fairly sizeable fine of £245,000 in relation to overcharging of EE mobile customers for directory enquiries calls.
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PremiumASA upholds BT complaint against Three UK ad
The Advertising Standards Authority (ASA) upheld a BT Consumer complaint against a 5G advertising campaign by Three UK. BT and Vodafone UK challenged Three’s claim that, “if it’s not Three, it’s not real 5G”.
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PremiumBT Consumer people movements, April 2020
Jim Hathaway and Ryan Welch get new titles, Tom Portman heads off.
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PremiumUpdated BT TV aims for platform flexibility
Integration of Sky’s Now TV into BT’s YouView-based platform enabling Consumer to offer a more rounded pay-TV product with simplified access to a range of OTT services. New packages built on apparently contradictory goals of leveraging demand for flexible on-demand services while also tying customers into two-year contracts. Sky ...
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PremiumVirgin Media bites back in Bristol billboard campaign
Virgin Media UK took a pop at BT’s fibre-to-the-premises (FTTP) advertising in the city of Bristol by branding it as “dubious” and “unsubstantiated”.
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PremiumEE offers complimentary BritBox
EE is to offer new and existing pay-monthly mobile and tablet customers a free six-month subscription to BritBox.
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PremiumBT Yahoo! emails to be migrated
BT is reportedly taking another stab at migrating BT Yahoo! email users away from legacy Yahoo! accounts in a trial limited to a small number of customers.
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PremiumBT Consumer, EE hike prices
There were rumblings in the press in response to price rises from BT Consumer and EE, with the customer-facing businesses implementing their latest inflation-based changes.
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PremiumBT Consumer completes customer service onshoring
BT Consumer flagged completion of the onshoring of all its customer service contact centres, which it claimed was ahead of a previously declared deadline of 31 December 2020.
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PremiumBT Halo gets new marketing push
BT launched its latest marketing campaign for BT Halo, the premium converged service family it debuted in 2019.
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PremiumBT urges customers to return old kit
BT launched an initiative to encourage upgrading and departing customers to return spent equipment.
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Public AffairsOfcom’s quarterly complaints report good news for EE
Ofcom’s quarterly Telecom and Pay TV Complaints report revealed comparatively positive numbers for BT Consumer’s fixed broadband and landline offerings, but mixed results in mobile, with EE excelling compared with a struggling BT Mobile.