‘Reimagine, rethink, rewire’: BT wants AI to go beyond mere cost-cutting

Joe Purnell2026-07-06T13:56:00

Source: BT

DTW Ignite: Peter Leukert, Claire Gillies, and Gabriela Styf Sjöman showcase BT’s effort to get to the true value of AI: new revenue streams, strengthened customer trust, and reimagined network operations…

This article includes:

Themes: Artificial intelligence (AI); Customer experience (CX); Digital transformation; Network autonomy; Revenue growth; Telecommunications strategy; Trusted digital services.
Events: DTW Ignite 2026.
People: Claire Gillies; Gabriela Styf Sjöman; Manjot Singh Mann; Peter Leukert.
Geographic: United Kingdom (UK).
Organisations: Accenture; BT; BT Consumer; BT Digital; Dynatrace; Google Cloud; Keppel; Kyndryl.

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