All BT Consumer articles – Page 16
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PremiumElsewhere in BT Consumer: EE waives roaming
EE waives EU roaming charges, broadband guarantees personalised, lockdown learning backed.
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PremiumBT people moves: network strategy and internal learning changes
Lovelock takes internal learning spot to action Blewitt’s ecosystem development. Adrian Joseph adds Direct Line to his portfolio. Sports Rights MD Haworth makes tracks. Former BT fleet CEO takes to Enterprise.
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PeopleBT’s sports rights boss Haworth subbed off
Andy Haworth, BT Sport Rights & Commercial Managing Director, is set to take a position away from BT. Departure follows renewal of key rugby rights, but with critical Premier League negotiations on the horizon.
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Consumer (B2C)Allera makes mark with BT Consumer “turnaround job”
Latest Business Briefing sees Allera stamp his style on Consumer division, striving to bring a premium sheen to a venerable brand. Multi-play out of fashion and cross-selling in as BT and EE set to play to strengths. New marketing chief Thrane buying in to Group transformation philosophy.
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PremiumBT people moves: IT executives reshuffled
IT Managing Director Rachel Higham confirmed her departure, leaving a vacancy for the all-important IT transformation project. Changes to Group’s regional management, including the exit of BT’s England Director and a new Openreach Scotland chair. High-profile alumni take advisory spots at UK regulators.
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PremiumElsewhere in BT Consumer: Premiership Rugby not guaranteed
Rugby talks go to wire; BT Sport welcomes fans back, EE clearing not-spots.
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Products & ServicesBT Sport App enters a new reality
BT Sport App upgrade showcases 5G capabilities. 5G Edge-XR project starting to bear fruit. Support crew of specialist partners, including outreach startups.
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PremiumElsewhere in BT Consumer: Northern Irish retail gets a boost
BT builds out high street presence in NI; EE dawdles in Ofcom’s automatic compensation scheme.
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PremiumBT people moves: Consumer gets new Commercial MD; ex-CEO Patterson takes charity post
Consumer goes shopping at Sainsbury’s for new Commercial boss. Openreach looking to energise data strategy with appointment of new lead. Gavin Patterson takes responsible business chairmanship.
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Suppliers & SCMBT taps Qlik for data analytics prowess
BT aims to create a ‘data-literate workforce’ to improve how it exploits its vast troves of customer data for up-selling opportunities.
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PremiumBT people moves: former CEOs take roles elsewhere
Ex-CEOs at BT Germany, Global Solutions, and Ireland appointed in new positions. Leadership change at ex-BT Ventures units. New legal roles across the Group.
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Strategy & ChangeCWU plots against BT transformation plans
Union’s Bonfire Night declaration promises fireworks as BT attempts to simplify processes linked to redundancies. BT management under opposing pressure from investors to move more quickly to reduce headcount.
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PremiumMargins slip as BT Consumer pursues quality
Another tough COVID-19-impacted quarter but management playing the long game, with a focus on premium services. Network investment continuing as division seeks an uplift from next-generation platforms. BT reputation improving, but weaknesses remain outside core products, necessitating dual-brand approach. Commercial partnerships remain a key strategic element, but hit to ...
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Consumer (B2C)Legacy IT hinders BT Consumer brand meld
Siloed IT for BT, EE, and Plusnet creates cross-selling challenge. Vendor selection process for IT overhaul has been going on four years and is not yet complete.
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Content & TVBT in cross-fire over pay-per-view matches
Broadcasters switch to pay-per-view model for Premiership football. Flak taken for pricing, but pegged as an interim measure to survive COVID.
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PremiumBT people moves: strategy directors rotate
Anna Crawley takes corporate strategy lead. Openreach regional fibre top-spots filled.
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Consumer (B2C)BT ends inflation-only price hikes to fund fibre
CPI + 3.9% set as new price rise formula across BT’s consumer products. Covering increased infrastructure investment is the party line, but move is an awkward reversal of recent commitment to inflation-only increases. Liberty Global’s CEO Fries describes the switch as a “whoops” moment for the rival to his ...
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Network & InfraBT, Stirling to launch Scottish Living Laboratory
BT named technology partner for University-led climate monitoring project. EE’s 5G network put to work.
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OperationsBT–EE meld: more execs become part of the mothership
BT’s de-duplication effort accelerates with more than two thirds of EE’s operations staff being swallowed up by its parent Group since April 2019.
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Strategy & Change
Green sees ‘correction’ in TV sports rights prices
BT is attempting to turn down the heat on expectations for broadcast sport auctions in a market that has already seen signs of cooling.