All Consumer (B2C) articles
View all stories of the same content type.
-
Consumer (B2C)Legacy IT hinders BT Consumer brand meld
Siloed IT for BT, EE, and Plusnet creates cross-selling challenge. Vendor selection process for IT overhaul has been going on four years and is not yet complete.
-
Consumer (B2C)
Elsewhere in BT Consumer: Carphone exited, finally
Carphone dumped, BT Mobile abandons premium services, BT Sport adds OTT interoperability
-
Consumer (B2C)
BT ends inflation‑only price hikes to fund fibre
CPI + 3.9% set as new price rise formula across BT’s consumer products. Covering increased infrastructure investment is the party line, but move is an awkward reversal of recent commitment to inflation‑only increases. Liberty Global’s CEO Fries describes the switch as a “ whoops ” moment for ...
-
Consumer (B2C)
Mexico price war heats up as Movistar leverages AT&T network
Movistar Mexico is taking advantage of an enhanced 4G footprint. Wading in to battle with both the incumbent and edgier MVNOs. Data-driven price war.
-
Consumer (B2C)
Elsewhere in BT Consumer: WFH adaptations continue; BT Sport freshens content
COVID‑19 -led adaptation continues as BT Sport freshens content and go-to-market, and Consumer debuts second line service for work-from-homers.
-
Consumer (B2C)
BT Sport rolls out app updates
BT Sport rolled out an update to its Android and iOS applications with the aim of making navigation easier.
-
Consumer (B2C)
Movistar Chile plans consumer broadband upgrade
Movistar Chile unveiled plans for a free upgrade to internet speeds for an estimated 80% of its broadband customers.
-
Consumer (B2C)
EE offers complimentary BritBox
EE is to offer new and existing pay‑monthly mobile and tablet customers a free six‑month subscription to BritBox.
-
Consumer (B2C)
BT Consumer, EE hike prices
There were rumblings in the press in response to price rises from BT Consumer and EE, with the customer-facing businesses implementing their latest inflation-based changes.
-
Consumer (B2C)
BT Consumer pairs with Google for Stadia
BT deal with Google Stadia means consumers can access the new cloud gaming platform in the UK.
-
Consumer (B2C)
Telekom’s BNG switcheroo completed
NatCo anticipates lower operations and maintenance costs. Consumers expected to benefit from quicker response times.
-
Consumer (B2C)
Vodafone error lands UK customers with £1,000 charges
Roaming Vodafone UK customers mistakenly given bills up to £9,000 in system error.
-
Consumer (B2C)
Vodafone UK runs AR-enabled Apple giveaway competition across London
Vodafone UK (VfUK) ran a five‑day, augmented reality‑ and distributed ledger-enabled competition across central London, as part of a promotional Apple giveaway.
-
Consumer (B2C)
Telefónica España launches BuyBack programme
Telefónica España launched a BuyBack programme in Spain with the promise that it will pay subscribers for their old devices in exchange for buying a new one.
-
Consumer (B2C)
O2 UK offering unlimited data plans
Telefónica UK (O2 UK) has fallen in line with the rest of the market and added unlimited tariffs at the high end of its contract pricing.
-
Consumer (B2C)
Vodafone UK customers hit with slow broadband speeds
Vodafone UK (VfUK) experienced slow peak-time broadband speeds for nearly one week towards the end of August 2019.
-
Consumer (B2C)
Plusnet rated the most complained-about fixed broadband provider
Plusnet, BT Consumer’s alternative internet service provider (ISP) subsidiary, was rated as the most complained-about fixed broadband provider in Ofcom’s Telecoms and pay TV complaints update for the first quarter of 2019.
-
Consumer (B2C)
Allera under pressure as BT consumer market heats up
The heat of the spotlight on the Consumer division is rising as competition builds, and with it pressure on the division’s CEO Marc Allera.
-
Consumer (B2C)
EE refreshes its contract bundles
EE refreshes tariffs: axes Max; debuts Smart Plans, Swappables, Service Packs
-
