All Consumer (B2C) articles
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Consumer (B2C)Droniq goes B2C as new app takes flight
Deutsche Telekom JV looks to widen customer base with app for drone hobbyists. App provides a visual tool for drone flight validation. Early teething problems highlight the project’s complexity.
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Consumer (B2C)
Elsewhere in BT Consumer: EE waives roaming
EE waives EU roaming charges, broadband guarantees personalised, lockdown learning backed.
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Consumer (B2C)
BT plays down risk of FireEye security breach
Group assesses threat to CTI customers as “ low to moderate ”. No indication, assures BT, that any customer data was compromised.
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Consumer (B2C)
Movistar steps up smart‑home drive
Longstanding partner and stakeholder CaixaBank namechecked as partner on TV‑based payment solution. Group’s smart-home play given potential leg up by pandemic, with expanded Living Apps catalogue.
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Consumer (B2C)
Allera makes mark with BT Consumer “turnaround job”
Latest Business Briefing sees Allera stamp his style on Consumer division, striving to bring a premium sheen to a venerable brand. Multi‑play out of fashion and cross‑selling in as BT and EE set to play to strengths. New marketing chief Thrane buying in to Group transformation ...
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Consumer (B2C)
Elsewhere in BT Consumer: Premiership Rugby not guaranteed
Rugby talks go to wire; BT Sport welcomes fans back, EE clearing not‑spots.
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Consumer (B2C)
Elsewhere in BT Consumer: Northern Irish retail gets a boost
BT builds out high street presence in NI; EE dawdles in Ofcom’s automatic compensation scheme.
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Consumer (B2C)
Legacy IT hinders BT Consumer brand meld
Siloed IT for BT, EE, and Plusnet creates cross-selling challenge. Vendor selection process for IT overhaul has been going on four years and is not yet complete.
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Consumer (B2C)
Elsewhere in BT Consumer: BT TV loses Disney, BT Sport battles lockdown
BT Sport offers helping hand to closed Scottish pubs; Disney’s strategy shift makes impact for BT TV customers; Allera says Apple’s entrance to the 5G device market has huge potential.
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Consumer (B2C)
Elsewhere in BT Consumer: Carphone exited, finally
Carphone dumped, BT Mobile abandons premium services, BT Sport adds OTT interoperability
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Consumer (B2C)
BT ends inflation‑only price hikes to fund fibre
CPI + 3.9% set as new price rise formula across BT’s consumer products. Covering increased infrastructure investment is the party line, but move is an awkward reversal of recent commitment to inflation‑only increases. Liberty Global’s CEO Fries describes the switch as a “ whoops ” moment for ...
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Consumer (B2C)
Mexico price war heats up as Movistar leverages AT&T network
Movistar Mexico is taking advantage of an enhanced 4G footprint. Wading in to battle with both the incumbent and edgier MVNOs. Data-driven price war.
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Consumer (B2C)
Elsewhere in BT Consumer: WFH adaptations continue; BT Sport freshens content
COVID‑19 -led adaptation continues as BT Sport freshens content and go-to-market, and Consumer debuts second line service for work-from-homers.
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Consumer (B2C)
BT Sport rolls out app updates
BT Sport rolled out an update to its Android and iOS applications with the aim of making navigation easier.
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Consumer (B2C)
Movistar Chile plans consumer broadband upgrade
Movistar Chile unveiled plans for a free upgrade to internet speeds for an estimated 80% of its broadband customers.
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Consumer (B2C)
EE offers complimentary BritBox
EE is to offer new and existing pay‑monthly mobile and tablet customers a free six‑month subscription to BritBox.
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Consumer (B2C)
BT Consumer, EE hike prices
There were rumblings in the press in response to price rises from BT Consumer and EE, with the customer-facing businesses implementing their latest inflation-based changes.
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Consumer (B2C)
BT Consumer pairs with Google for Stadia
BT deal with Google Stadia means consumers can access the new cloud gaming platform in the UK.
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Consumer (B2C)
Telekom’s BNG switcheroo completed
NatCo anticipates lower operations and maintenance costs. Consumers expected to benefit from quicker response times.
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Consumer (B2C)
Vodafone error lands UK customers with £1,000 charges
Roaming Vodafone UK customers mistakenly given bills up to £9,000 in system error.
