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Irrational and anti-competitive: CityFibre CEO urges CMA scrutiny of nexfibre-Netomnia-VM O2 consolidation play
Vodafone Portugal playbook: transforming telecom payments from utility to strategic differentiator
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Peoplewatch
BT Chair Adam Crozier scores side hustle at Experian
BT Chair has taken on a parallel FTSE 100 boardroom leadership seat, at financial data group Experian — but telco assures its boss will remain in post for some time yet.
Latest Analyst Briefing
Analyst Briefing
BTwatch: turning to AI for legacy migrations, future autonomy
Analyst Briefing: BT’s embrace of AI stretches to network autonomy and engineer scheduling; EE adds a Starlink tie-up to improve ESN emergency comms; and the Group finalises the Scottish WAN migration project…
Peoplewatch
EMEA telco veteran Rob Shuter bolsters KKR’s digital infra squad
KKR has added heavyweight telco leader Rob Shuter to its advisory panel, tapping his ‘rare’ blend of fibre and telecoms expertise as the firm looks to scale its digital infra stable.
Network & Infra
Openreach hoovers up more Project Gigabit deals after altnets pull out
Openreach picks up subsidised build after Freedom Fibre and FullFibre withdraw. Move comes as altnets continue to pull out of Project Gigabit arrangements amidst financial constraints…
Operations
Openreach onboards AI agents in bid to cut missed appointments
Customer service lead Chris Herbert talks up ‘unified, proactive, AI-powered’ customer engagement strategy, underpinned by NiCE agents.
Network & Infra
BT adopts NVIDIA’s telco LLM in pursuit of autonomous, intent-based networks
NVIDIA’s large telco model is playing a ‘significant’ role in BT’s journey to network autonomy, providing a data sandbox in which the Group can conduct AI R&D. Data & AI lead Séainín McCoy considers the use of synthetic data to be paramount for maximisation of RoI and mitigation of risk…
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BTwatch Analyst Report #372 - February 2026
Key stories include: Q3: Kirkby bullish as pressure rises | Competition hits on all fronts | CEO shuffle: Burger, Selley, Milligan rotate | Burger lays out ‘radical’ International plan | Openreach pushes through line losses | and much more…
BTwatch Analyst Report #371 - January 2026
Key stories include: BT slims down stateside | Openreach sharpens commercial edge | Charting a course to self-healing networks | ESN rollout advances | Openreach welcomes MDU ‘barrier-busting’ | and much more…
BTwatch Analyst Report #370 - December 2025
Key stories include: H1: competitive pressures bite | BT taps Starlink for rural connectivity | Consumer holds the line | B2B finally reaches ‘start-line’ of bounce-back | Kirkby downplays Openreach role in altnet M&A | and much more…
PeoplewatchBT Chair Adam Crozier scores side hustle at Experian
BT Chair has taken on a parallel FTSE 100 boardroom leadership seat, at financial data group Experian — but telco assures its boss will remain in post for some time yet.
Network & InfraOpenreach hoovers up more Project Gigabit deals after altnets pull out
Openreach picks up subsidised build after Freedom Fibre and FullFibre withdraw. Move comes as altnets continue to pull out of Project Gigabit arrangements amidst financial constraints…
OperationsOpenreach onboards AI agents in bid to cut missed appointments
Customer service lead Chris Herbert talks up ‘unified, proactive, AI-powered’ customer engagement strategy, underpinned by NiCE agents.
BT taps Ericsson for programmable networks ‘building blocks’
BT Business launches UK sovereign voice with Cisco
In depth: BT loses customers but claims to be building ‘momentum’
BT CEO ‘ignores the noise’ as pressure builds after tepid Q3
BT International CEO goes ‘radical’, aims to ‘rip up the telco playbook’
In depth: BT loses customers but claims to be building ‘momentum’
BT CEO ‘ignores the noise’ as pressure builds after tepid Q3
BT CEO bullish in face of altnet challenge, Openreach line losses
UK gov walks barrier-busting tightrope in bid to ease MDU connectivity headaches
Openreach joins UK gov’s infra tracking project
BT Chair Adam Crozier scores side hustle at Experian
BT Chair has taken on a parallel FTSE 100 boardroom leadership seat, at financial data group Experian — but telco assures its boss will remain in post for some time yet.
BT Peoplewatch: data and API commercialisation brought under new leadership
March 2026 edition: a wave of end-FY changes sees BT tap Verizon for a Group-level strategy appointment; bring in a new network procurement lead; and move data and API commercialisation under fresh ownership. Significant changes at Consumer and Openreach, while BT alumni pick up exec roles elsewhere…
Openreach ‘joins up’ engineering in latest exec shake-up
Access provider sets up Service Operations team to house all engineering capabilities, bringing rural and run-of-the-mill fibre build, copper maintenance, and civil engineering under one roof. New CX team also launched to improve CP relations…