All Operations articles
View all stories of the same content type.
-
OperationsO2 readies Marvel-inspired Jarvis AI platform for summer launch
DTW Ignite: Efficiency-focused German operator is hoping to bring some Marvel Universe-style innovation to its ambitious IT transformation agenda. Project sees O2 unifying governance layer in partnership with close tech allies Tech Mahindra and Hansen.
-
OperationsVodafone infuses AI live translation into European call centres
Operator teams up with CAMB.AI to expand live translation software across European call centre footprint. The tie-up sees Vodafone continue to integrate AI systems within its call centres, aiming to accelerate complaint resolution and improve customer experience.
-
OperationsT-Mobile cuts ribbon on first Indian tech hub
Operator opens up Global Capability Center in the city of Hyderabad, expanding parent DT’s presence in the country. T-Mobile reportedly planning to hire 1,000 workers at the site by 2027 …
-
OperationsDT and ISS ‘move on’ after settling €80m outsourcing row
DT irons out differences with facilities management supplier ISS, agreeing to settle multi-year dispute and sign up for a contract extension.
-
OperationsVodafone adds to Amdocs tie-in with Irish network planning upgrade
Contract extends deeper into Europe via network inventory modernisation rollout, part of a broader push to streamline Vodafone network operations across the footprint.
-
OperationsOpenreach onboards AI agents in bid to cut missed appointments
Customer service lead Chris Herbert talks up ‘unified, proactive, AI-powered’ customer engagement strategy, underpinned by NiCE agents.
-
OperationsVirgin Media O2 targets office costs with outsourcing deal
Operator gives facilities outsourcing partner ISS some firm cost saving targets to deliver, in return for two-year contract renewal and expansion.
-
OperationsDT beats European peers to reach net zero operations
DT becomes first major European telco to achieve net zero within its international operations and direct energy purchasing, turns attention to slashing carbon emissions across its supply chain.
-
OperationsTelefónica Tech adds ‘impetus to US growth’ with new Miami office
Operator’s business-to-business services unit opens the doors to new USA office, with integrated SOC to ensure “efficient” coordination with Telefónica Tech’s international teams…
-
OperationsTelefónica cuts the ribbon on Granada AI, cybersecurity hub
Operator opens second Talent and Technology Center, which Group COO Emilio Gayo said is aimed at attracting and retaining local talent while strengthening the “technological ecosystem” in the area. Read more…
-
OperationsDT ‘holds keys’ to data sovereignty in Google Cloud migration
Operator is moving a swathe of data to Google Cloud with sovereignty controls engineered in partnership with T-Systems. It hopes to replicate the safeguards for other enterprises in regulated industries.
-
OperationsEfficiency-focused EuroTeleSites switches on Sitetracker
CEE wireless infra player says it brought fresh asset management platform live in May, enabling better management of its 13,700 sites.
-
OperationsVodafone’s plan to keep up with AI through democratisation, value-hunting
DTW Ignite: Vodafone execs discuss AI adoption at scale, raising concerns that the technology is moving ‘too quickly’, but confident that the group’s overriding strategic direction will enable it to keep ahead of the curve.
-
OperationsTelefónica shares network autonomy progress; calls on peers to reciprocate
Telefónica’s drive towards autonomous networks is reshaping the group, with Level 4 autonomy already achieved in key domains. This special report includes AI-driven innovation, the centrality of people, measurable KPIs, and a clarion call for industry-wide transparency…
-
OperationsBetter Workplace: BT closes out five-year real estate overhaul programme
Group closes the Better Workplace book, with Manchester’s newest office redevelopment the final chapter.
-
OperationsMagenta Exchange: T-Mobile and DT seek to dial up exec connections
Telcos’ HR chiefs Birgit Bohle and Deeanne King devise plan to bring US and European sides of Deutsche Telekom’s business closer together.
-
Operations25 years in the making: Celfocus primed for telco AI era
As Celfocus marks 25 years of bridging telco and tech, CEO Álvaro José Ferreira shares insights on AI’s transformative wave, including how the EMEA systems integrator empowers SPs through data-driven innovation, automation, and strategic partnerships with hyperscalers like AWS and Google.
-
OperationsBT electrifies fleet, charges on with EV infra transition
The BT/Openreach fleet inches towards zero emissions with a 3,500-vehicle order from Ford, Stellantis, Toyota, and Renault, backed by gov grants. Challenges remain, but Etc.’s charging pilot rolls on with a new focus…
-
OperationsVivo strikes deal in Brazil’s fixed-line regulatory reform
Telefónica|Vivo has signed an agreement to move from a concession model for fixed telephony services to the new authorisation regime. Read more…
-
OperationsMagyar Telekom boosts DT’s European IT stack meld
Operator highlights completion of CRM switch as part of ongoing regional platform consolidation effort at parent Deutsche Telekom.