Africa & Middle East Telecoms News

All the latest key telecoms insight, news and analysis from across Africa and the Middle East.

Safaricom’s super app social media nightmare serves as cautionary tale

Products & Services

Safaricom’s super app social media nightmare serves as cautionary tale

2026-04-21T18:18:00+01:00

Kenyan operator’s rollout of its converged My OneApp has triggered a reputational crisis through app failures, forced migration, and delayed response.