Operations & Transformation – Page 32
-
Strategy & ChangeCould Telefónica exit Uruguay next?
Telecom Argentina reportedly mulling play for the Group’s local unit. Telefónica executives stress they remain open to all options to reduce its exposure in the Hispanoamérica region. Group continuing to experience frustrations in snakes-and-ladder-esque regional divestment programme.
-
PeopleIT transformation lead Rachel Higham leaves BT
Higham, Managing Director of IT, leaves a vacancy currently plugged by key lieutenant Mark O’Flaherty. Exec appointed CIO at advertising giant WPP. Self-styled “Chief Sherpa” leaves with substantial transformation work still to be done, despite marked progress.
-
OperationsBT picks Belfast for legal relaunch
Multi-million-pound investment goes towards revamp of Group’s legal presence. Another BT function chooses to switch activities across Irish Sea.
-
Public AffairsBT could face winter strike action
CWU ups the ante in the Count Me In campaign as employees back what could be the first national strike at BT in decades. New Birmingham office to be first regional hub in Better Workspace programme, but the pandemic is complicating other office searches.
-
PeopleEx-Deutsche Telekom CFO Dannenfeldt resurfaces at Ceconomy
Shareholders to confirm appointment of former Telekom CFO in early-2021. Deutsche Telekom veteran to help steer business through period of transition.
-
InterviewInterview: Telekom Security CEO Thomas Fetten charts growth course
Thomas Fetten gets to work on focusing T-Sec portfolio and charting course for growth, while looking for M&A, JVs, and partnership opportunities. Key growth areas include industrial control, cloud, and consulting. Regional focus is Germany, Austria, and Switzerland for now; geographic expansion planned for next phase.
-
Vendor VoiceSalesforce Industries: bringing cloud Vlocity to telco CX
As the CRM giant sharpens its focus on telco transformation, Salesforce Industries highlights the need for operators to lose legacy baggage, embrace cultural change, and focus on collaboration to move at digital pace. Experience of acquisition Vlocity demonstrates three trends in telco transformation, from gradual evolution to enthusiastic adoption ...
-
Suppliers & SCMBT procurement relocating to Dublin
Group CPO Pourrat energising procurement transformation with a new standalone business. Move to Dublin officially linked to city’s Big Tech hub, but Brexit bridge may also prove useful. White-collar union Prospect “dismayed” by the plans.
-
Suppliers & SCMBT taps Qlik for data analytics prowess
BT aims to create a ‘data-literate workforce’ to improve how it exploits its vast troves of customer data for up-selling opportunities.
-
Suppliers & SCMISS expects write-off over Deutsche Telekom deal setbacks
Deutsche Telekom’s FM partner expects to record cost write-off as COVID-19 continues to throw spanner in works of its service ramp-up for Group. New CEO remains confident about future profitability of contract. ISS to present ‘strategy refresh’ in December.
-
Strategy & ChangeCWU plots against BT transformation plans
Union’s Bonfire Night declaration promises fireworks as BT attempts to simplify processes linked to redundancies. BT management under opposing pressure from investors to move more quickly to reduce headcount.
-
Strategy & ChangeCFO Werner in box seat on Telekom’s data strategy revamp
Telekom Deutschland’s money man overseeing data-driven modernisation programme, including effort to meld siloes through over-riding data lake. Data strategy seen as key to growth, efficiency, and customer experience goals.
-
Strategy & ChangeBT deploys bot to get top techies talking
“Robotic speed dating” sessions among changes being made in a bid to build better connections within Group’s technology leadership. BT getting creative as it grapples with change agenda.
-
Consumer (B2C)Legacy IT hinders BT Consumer brand meld
Siloed IT for BT, EE, and Plusnet creates cross-selling challenge. Vendor selection process for IT overhaul has been going on four years and is not yet complete.
-
Vendor VoiceF5: telcos need allies for digital leap forward
In an interview with BTwatch, key figures from F5’s European operations discuss the application security service provider’s relationship with BT Group in the wake of securing a place on the telco’s streamlined list of 15 certified security partners. Richard Holben, the vendor’s BT Global Account Manager, and Ian Harris, ...
-
OperationsMagyar Telekom looks for lodgers in new HQ
Operator looking to mitigate overheads after opting to permanently shift to a hybrid working model. 5,500-strong workforce largely remote since spring, bar brief return. Sub-letting to partners on the cards. Wider Group-level philosophy changes take effect.
-
Strategy & ChangeBT moves house in Hungary
Group’s Better Workplace office revamp extends beyond UK. Hungarian shared services operations remain in expansion-mode.
-
Strategy & ChangeBT’s Jansen plays for time on transformation
Eighteen months into the job, the BT CEO is striving to prove the business is on the right track, with a lower-key transformation than many expected. Jansen urging staff to adopt a “lean-in” approach with faster decision-making to accompany systemic change.
-
Strategy & ChangeOTE head honchos propose organisational revamp
Three new spin-out specialist companies to absorb customer service, shops, and technical field operations.
-
OperationsDeutsche Telekom brings IoT under German supervision
Organisational shift forms part of broader B2B realignment and looks focused on freshening up approach to enterprise 5G market.