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Capita rewired for agentic AI — inviting telcos to follow

Strategy & Change

Capita: rewired for agentic AI, and inviting telcos onboard

Interview: With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Chief AI & Product Officer Sameer Vuyyuru explains why telcos should be watching closely.