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From danger zone to digital powerhouse: Kearney maps Europe’s path to telecom recovery
Gamma’s Edge Migrate: turning the UK’s PSTN switch-off into a strategic channel opportunity
The network autonomy dividend (when telcos replace tech milestones with business outcomes)
We built the networks. Now we must teach them to think.
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Strategy & Change
Capita: rewired for agentic AI, and inviting telcos onboard
With hyperscaler alumni now at the helm and Snowflake Intelligence embedded in its AI Catalyst Stack, Capita is betting that agentic will redraw the economics of the contact centre. Its Chief AI & Product Officer explains why telcos should be watching closely.
