Operations & Transformation
All the latest news, insight and analysis regarding the operations and transformation of BT, Deutsche Telekom, Telefónica and Vodafone.
Vodafone twins management of international B2B units
Partner Markets’ CEO Diego Massidda takes on ownership of Carrier Services division. Move adds to wider rework of Group’s international B2B functions as Vodafone seeks post-pandemic growth revival and more joined-up go‑to‑market approach.
Vodafone Spain’s downsizing plan under union scrutiny
Operator proposes to outsource remaining retail outlets, rather than close them as part of job cull. Unions want assurances that employment is “guaranteed” and that outsourcing of workers is voluntary.
CEO Lutz Schüler relishes challenger role at VM O2
After Virgin Media O2’s first 100 days, Schüler is raring to go head‑to‑head with BT on full fibre, wholesale, and B2B. Reportedly in talks with Sky on fibre investment. Determined merger integration won’t slow VM O2 down. Big believer in “data and digital” for delivering what customers want; hints ...
Adobe on rise as Vodafone signals more marketing shifts
Adobe to play further role in transformation programmes over coming months. Adobe, Dentsu, Facebook, and Google point to value of symbiotic relationships with Vodafone.
Froment-Curtil highlights TOBi’s expanding role amid digital focus
TOBi now present in 15 Vodafone markets, although maturity of deployments varies. Aim is for TOBi to take over 100% of inbound conversations and limited sales transactions. Froment‑Curtil sets out his stall as Group CCO.
Digital duo plan to be catalysts of change for BT
Incomers Harmeen Mehta and Rob Shuter are tag-teaming to bring their external perspectives to BT’s digital transformation plans. Enterprise unit set to become a route to market for emerging services, with a “fail fast” mindset. BT described as receptive to need for change, but Mehta calling for people to ...
BT says awareness of 2025 PSTN shutdown not high enough
Senior BT Enterprise exec highlights lack of forward all‑IP planning among some critical national infrastructure organisations. Encourages all CPs to put CNI at the heart of their transformation programmes. Advocates a government-led campaign to raise PSTN shutdown awareness. Industry still grappling with how best to provide power backup and ...
Gopalan highlights pros and cons of pure data reliance
Telekom Deutschland CEO warns against drawing wrong conclusions from internal data‑gathering.
BT eyes telco tie-ups following buying reboot
Newly inaugurated BT Sourced unit may branch out as a commercial player, selling services to other telcos and big companies. Function’s leadership open to partnerships in and outside industry, including DT and Orange’s BuyIn JV.
Openreach’s Selley slams “shambles” of UK EV charging market
UK’s second-biggest van owner buying electric vehicles from Spain because of lack of domestic commercial electric van manufacturing. Openreach CEO bemoans thin and unreliable charging network; says UK “behind game”. Just 600 of Openreach’s 28,000 commercial vans currently electric. CEO regards hydrogen as likely candidate for heavy vehicles.
BT establishes new digital health unit
Group recruiting for newly formed Digital Healthcare division. Unit to develop e‑health startup ecosystem, with provision of path‑to‑market options. ‘BT Incubation’ revealed as working title for broader tech accelerator branch.
Vodafone Spain staff set for more redundancies
Challenged Spanish OpCo initiates plan to remove another 500‑plus people from its headcount. Another large-scale downsizing move made under cover of Digital Telco transformation, and as fodder for Group’s centralisation‑led efficiency plans.
BT Sourced adds transformation lead
Former Allianz buying head appointed Director, Procurement Transformation.
Deutsche Telekom IT Solutions ties with AWS for DevOps focus
New taskforce to adopt agile working methods with AWS engineering support. First project will focus on AI‑based customer assistance solution from November.
Openreach bulking up in Northern Ireland
Openreach Northern Ireland ramps up recruitment, with 16 new openings in nascent civil engineering division. Pressure is on to meet near-term FTTP rollout target. NI tops UK for ultrafast coverage.