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Operations & Transformation
All the latest news, insight and analysis regarding the operations and transformation of BT, Deutsche Telekom, Telefónica and Vodafone.
Vodafone CFO: passion for digital drives transformation
Group CFO Margherita Della Valle plays leading role in transformation. Finance team is digital early adopter, leading Group by example. CFOs wield more influence over digital strategy.
BT’s revamped Newcastle office set for re-opening
Operator to inaugurate opening of “one of first” upgraded offices under Better Workplace scheme. “First phase” of site redevelopment completed, with hybrid working practices helping maintain operations in meantime. Gosforth to prioritise employee welfare as a means to boost customer service.
New East London BT HQ preps for sale
One Braham, soon to be BT’s main office, is reportedly being readied for a £500m sale. BT due to move at the end of the year after leaving 81 Newgate Street.
BT Sourced to target supply chain sustainability
Chief Procurement Officer Cyril Pourrat flagged the importance of ESG compliance throughout the supply chain. New procurement company BT Sourced set to enable transparency via digital tools: AI, big data, and machine learning on the cards.
Teradata: telco leaders must step up to seize data opportunity
Breaking down silos to seamlessly orchestrate data can deliver a virtuous circle of customer improvement and operational efficiency, presenting a springboard for a strategic reboot. In adopting tech sector business models, telcos have yet to fully grasp the value of their data assets, with coordination acting as a powerful ...
T-Mobile CIO Cody Sanford exits amid IT–digital reshuffle
Cody Sanford, Chief Information Officer and Chief Product Officer at T‑Mobile US, is set to leave to pursue “external opportunities”. Chief Operating Officer Brian King steps into CIO vacancy. Wider reshuffle flagged to support new digital strategy.
O2 heads down under for customer tech refresh
Australian software provider Hansen joins gang of suppliers working on German OB’s wide-reaching digital transformation. Vendor sees potential to expand its footprint to other Telefónica geographies. O2 front-loads licence purchases.
Transformation guru Baumann joins Vodafone Germany
Former Microsoft transformation lead Heide Baumann named Director, Commercial Operations at German operator. Brings experience from BT, Liberty, and Three to Vodafone.
DT lends experience as Openreach preps for all‑IP surge
Openreach drawing on minority owner’s learnings as it corrals the UK’s CPs towards digital voice services. Migration closely linked to fibre rollout, but timing may be dependent on CP retail plans as market joins BT in favouring IP voice services.
Hot property Sitetracker expands ties with Vodafone
Group buying and property units join forces to form new collaboration with project management software supplier. Sitetracker builds on collaboration with Tomorrow Street, securing tie-up with latter’s parent VPC.
BT’s HR chief admits bumps in Better Workplace plan
Pandemic holds up plan to concertina down to 30 regional hubs, although some movement is expected in 2021. HR Director recognises the need to maintain hybrid working practices even after the pandemic has subsided.
MBNL embraces machine learning for predictive maintenance
JV working with Kortical, Blue Prism, and Greenhouse Intelligence. Algorithms predict mast cooling system failures to prevent overheating and outages.
OTE hails completion of organisational revamp
Extraction of field and customer ops wrapped up as OTE seeks to bolster efficiency following challenging FY20. Early retirement programme continues to deliver savings.
Vodafone NZ pivots to improve post-sale performance
Former Vodafone OpCo jumps on CX/digital transformation train in a big way, in bid to raise profitability. Quadruple IT stack legacy of time in Vodafone Group one area of inefficiency to be removed. Two of top team shuffled out amid commercial reset, including long-time Vodafone exec Antony Welton.
Openreach pushes ahead in journey to agile
CTIO Colin Lees discusses three-year transformation project across IT, network, and processes to support FTTP rollout. Independent Openreach Technology division treads in parent’s tech footsteps. Adopts agile development where it can and organises into Tribes and Squads. Data strategy seeks “single source of truth”. Takes pragmatic approach to cloud ...