Operations & Transformation
All the latest news, insight and analysis regarding the operations and transformation of leading telecom and infra players.
Telefónicawatch Analyst Briefing: Group vs Gloop as strategy unveil nears
With less than a month to go before Telefónica’s big strategy reveal, the Group continues to appear set for a battle to push through the new agenda, whether with unions and government on cost-cutting plans in Spain, or European decision-makers on consolidation. Exec Chair Marc Murtra has been in Brazil, meanwhile, to raise support for the new plan. Read more…
Virgin Media O2 pursues faster fibre build with upskilling scheme
The Single Visit Install programme speeds up fibre installations for nexfibre customers, part of a wider VM O2 initiative to transform customer experience and fix historic negative feedback.
Telefónica Tech adds ‘impetus to US growth’ with new Miami office
Operator’s business-to-business services unit opens the doors to new USA office, with integrated SOC to ensure “efficient” coordination with Telefónica Tech’s international teams…
VM O2 unifies fixed wholesale in latest B2B rejig
Operator combines consumer and business wholesale functions into a single entity in a bid to reduce complexity and ease customer journeys.
BT Peoplewatch: Corporate Affairs & Brand chief steps onto the BT ExCo
Latest senior and strategic changes across BT, including a new ExCo member for Allison Kirkby, charged with driving brand transformation and reputational change; Openreach boardroom swaps; BT International rework continues; more…
Nuuday brings in ex-Vodafone IT architect to lead ServCo’s ‘harder’ next phase
Carlos Moreno Alonso appointed CTIO to lead TDC Group subsidiary’s ongoing digital transformation project.
Telefónica cuts the ribbon on Granada AI, cybersecurity hub
Operator opens second Talent and Technology Center, which Group COO Emilio Gayo said is aimed at attracting and retaining local talent while strengthening the “technological ecosystem” in the area. Read more…
T-Mobile crafts CEO succession plan around ops boss Gopalan
As widely speculated, and even assumed, T-Mobile has lined up a succession plan with the appointment of Srini Gopalan to Chief Operating Operator, according to operator executives.
Union slams Capita’s offshoring plans for Virgin Media O2 contract
Contact centre provider Capita has sparked outrage at the Communication Workers Union over plans to move 150 jobs that support Virgin Media O2 from the UK to South Africa.
BT Ireland swaps leadership to begin ‘next phase’
Carol Connolly to take over from Shay Walsh to lead BT’s in-transition Irish business.
Telefónica’s Hispam sell-off: next offload expected in weeks
Based on comments by buyer Millicom, Telefónica can expect to complete sales of Hispanoamérica operating businesses in Uruguay this quarter, Ecuador next quarter, and Colombia in first quarter of 2026, as speculation rises for potential deals in Chile and Mexico.
Vodafone’s Nadia Benabdallah: ‘the real leap lies in autonomous networks’
Having seen the Group’s networks evolve from 3G to 5G SA over a 30-year career, Milan-based network strategy chief says the real benefits will come with deployment of autonomous networking…
Liberty CEO: Vodafone stake sell-off is not a judgement on telco’s strategy
Mike Fries says decision to sell a 5% Vodafone Group stake should not be seen as a reflection of the UK operator’s strategy, but purely a rotation of Liberty capital…
VM O2 in spotlight as Telefónica confirms NetCo plan scrapped
Telefónica boss says plan to spin out VM O2 network operation is permanently off the table, with the Group’s strategic review prompting the operator to renounce the NetCo-ServCo split model…
‘Being Level 4’: Telefónica CTIO eyes 2030 hyper-automation goal
Deep dive: Tech boss Andrea Folgueiras indicates Telefónica has now got several high-level autonomous networking projects up and running, delivering tangible business impact. But autonomy has still only been achieved in pockets, and the operator remains in the early stages of a transformation journey targeting near-full Level 4 status by 2030…