All the latest digital transformation insight, news and analysis surrounding BT, Deutsche Telekom, Telefónica and Vodafone.
CEO Jansen confident in operator’s ability to rectify problems in analogue‑to‑digital switchover.
New Digital Operations Centre forms part of the Group’s Innovation and Talent Hub transformation strategy.
Always-on-Marketing leader powering up on Intelligent Automation for telco. Tuesday 24 May 2022, 15:00-17:30 CEST (also an APAC edition) – virtual event.
Real-world CEO learnings and best practice from Colt’s Gilder and Teradata’s McMillan. Transformation must be based around purpose that resonates with employees.
Ongoing skills transformation programme will see a virtual learning environment established, dubbed a “one‑stop shop” for employee development. Internal reskilling and upskilling remain central to Group’s sustainable growth plan.
Plan to pass three million premises by 2027 looks on track. Broadband upgrades to premises outside FTTP footprint gather momentum. Rival Vodafone Greece announces “acceleration” of fibre access rollout.
Five‑year agreement adds to recent contract with Google Cloud to advance operator’s digital transformation and simplification drive. AWS named preferred cloud provider for internal applications.
Consumer Digital MD Kevin Lee labels in‑house skills and capabilities a priority as BT aims to attract talent in UK and India. Commitment to “reuse” approach to development as part of Group’s digital transformation, with heightened reliance on collaboration. Challenges at Consumer include complex legacy architecture, with simplification deemed ...
Previously heralded Industry Verticals unit now up and running as Telefónica implements a more ambitious multi‑play strategy. Growing Wholesale business receives dedicated leadership, while regional management will take greater role in supporting B2B sector. Brand manager Serrahima given broader remit to improve customer experience in all sectors.
Telcos must learn from financial services peers and embrace disruption as a welcome driver of innovation. Resilient telcos that use data-driven insights to innovate will thrive, while brittle players that oppose disruption will atrophy. Budgets must allow for innovation programmes and “moonshots” that take businesses out of the comfort ...
TDE Sales & Service lead Ferri Abolhassan says tariffs will be restructured later this year. Customer satisfaction a priority, with service identified as a key differentiator.