All Transformation (change) articles – Page 13
-
Innovation (R&D)Froment-Curtil highlights TOBi’s expanding role amid digital focus
TOBi now present in 15 Vodafone markets, although maturity of deployments varies. Aim is for TOBi to take over 100% of inbound conversations and limited sales transactions. Froment-Curtil sets out his stall as Group CCO.
-
Strategy & ChangeDigital duo plan to be catalysts of change for BT
Incomers Harmeen Mehta and Rob Shuter are tag-teaming to bring their external perspectives to BT’s digital transformation plans. Enterprise unit set to become a route to market for emerging services, with a “fail fast” mindset. BT described as receptive to need for change, but Mehta calling for people to ...
-
Network & InfrastructureBT says awareness of 2025 PSTN shutdown not high enough
Senior BT Enterprise exec highlights lack of forward all-IP planning among some critical national infrastructure organisations. Encourages all CPs to put CNI at the heart of their transformation programmes. Advocates a government-led campaign to raise PSTN shutdown awareness. Industry still grappling with how best to provide power backup and ...
-
Strategy & ChangeGopalan highlights pros and cons of pure data reliance
Telekom Deutschland CEO warns against drawing wrong conclusions from internal data-gathering.
-
Strategy & ChangeBT eyes telco tie-ups following buying reboot
Newly inaugurated BT Sourced unit may branch out as a commercial player, selling services to other telcos and big companies. Function’s leadership open to partnerships in and outside industry, including DT and Orange’s BuyIn JV.
-
OperationsVodafone Spain staff set for more redundancies
Challenged Spanish OpCo initiates plan to remove another 500-plus people from its headcount. Another large-scale downsizing move made under cover of Digital Telco transformation, and as fodder for Group’s centralisation-led efficiency plans.
-
PeopleBT Sourced adds transformation lead
Former Allianz buying head appointed Director, Procurement Transformation.
-
Partnerships & AlliancesDeutsche Telekom IT Solutions ties with AWS for DevOps focus
New taskforce to adopt agile working methods with AWS engineering support. First project will focus on AI-based customer assistance solution from November.
-
Strategy & ChangeBT reviewing Indian tech ops, may insource from partners
Taking a relook at level of work outsourced to third-party providers such as Tata Consultancy Services and Tech Mahindra. Insourcing would “strengthen” role of BT’s Bangalore-based services operation, increase self-reliance.
-
InterviewInterview: New HQ beckons for Jansen’s “better BT”
As BT prepares to move into a new-era head office in Aldgate, Technology HR boss Mark Murphy speaks to TelcoTitans about the Group’s physical and virtual makeover. Technology reorganisation, facilities facelift, and move to ‘smart working’ viewed as key to refreshing how BT does business. Organic and inclusive approach ...
-
Suppliers & SCMSmart shopping: Vodafone now using bots for buying
Vodafone Procurement Company says new autonomous platform switched on in June. Focus on extended reach and efficiency in long-tail buying. System could ultimately handle end-to-end sourcing for quarter of spend, unit suggests. Pega and _VOIS on enabler team.
-
Strategy & ChangeDT’s real estate “right-sizing” takes effect
Deutsche Telekom’s property rationalisation, optimisation, and “right-sizing” project, mooted by execs at the Capital Markets Day, has started in earnest. Offices in Ansbach, Flensburg, and Regensburg among the first to change.
-
PeopleBT confirms Crozier as ‘turnaround’ chair
Former ITV CEO unanimously picked to replace Jan du Plessis, with BT highlighting his experience in changing the fortunes of struggling public and private businesses. Digital evolution and a return to growth highlighted as key priorities for Crozier-era BT.
-
M&ATelefónica (finally) exits Costa Rica
Group finalises long-awaited divestment. Final transaction price is $538m, around $40m short of previously agreed deal. Movistar marque utilised by Liberty as it pursues multi-brand strategy in Costa Rica. Former Movistar Costa Rica exec to head operations.
-
PeopleBT targets serial moderniser to back Jansen transformation
Strong media rumours emerged identifying former Royal Mail Chief Executive Adam Crozier as the likely Chairman-successor to du Plessis, reflecting continued pressure on BT to accelerate restructuring. Crozier would come with little direct digital background, but considerable experience of shaking up venerable institutions, and with recent experience linked to ...
-
Suppliers & SCMVPC’s Wilson praises Lenovo for help in pandemic crisis
Ninian Wilson impressed by Lenovo’s ability to meet “huge demand” for laptops when Vodafone call-centre operatives needed to work from home during lockdown. Extends existing Lenovo contract as reward: “when people help you in a crisis you don’t forget”.
-
OperationsIndus Towers said to firm up IT systems rework
TowerCo CEO flags progress in pursuit of post-merger synergies. “Indus team” completes IT systems integration, meaning management of 180,000+ site portfolio falls under one roof.
-
PremiumAmdocs to support billing tidy-up
Magyar Telekom’s billing transformation programme gets underway with Amdocs’ partnership. IT services provider will drive digitalisation and modernisation of the NatCo’s billing platform, the first element of a broader Future of Billing initiative.
-
Strategy & ChangeTelefónica’s Rao hails bold approach to customer tech refresh
CTIO highlights ‘co-creation’ role played by partners such as Salesforce.
-
Strategy & ChangeBT Global shuts down Kuwait HQ
Division’s rationalisation of Middle Eastern footprint continues as Group confirms closure of Kuwaiti facilities. Residual presence in country — and region — maintained via new reseller alliance with Ooredoo.