All Transformation (change) articles – Page 13
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Strategy & Change‘Fearless’ Mehta out to power rapid change at BT
New CDIO committed to radical cultural change, fostering an entrepreneurial spirit, and a willingness to embrace the risk of failure. BT’s slow start on digital transformation an opportunity to leapfrog a generation of innovation. Group CEO Jansen’s persuasiveness key to convincing Mehta of BT’s potential as a TechCo.
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Vendor VoiceCelfocus: Agile mindset and precision key to digitalisation
In an interview with Telefónicawatch, Paulo Trigo, CEO of European telco SI Celfocus, outlines a belief that operators must think more nimbly as they engage in strategic transformation programmes. IT implementation needs greater influence to enable digital transformation. Agile is more than a buzzword and must to be part ...
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Vendor VoiceBlue Planet urges operators to take the digital leap
In interviews with Telefónicawatch, senior figures at Blue Planet discussed learnings from the vendor’s journey towards the digitalisation of services by carriers. Standards provide vital safety net as industry digitalises incrementally and telcos must act collectively to establish a vision. Old thinking on customer relationships and procurement cause friction. ...
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Suppliers & SCMNPS revival makes for happy shopping at Vodafone’s VPC
Digital transformation at Vodafone’s procurement unit said to have driven positive Net Promoter Scores for user experience. VPC says it is now faster, more efficient, and has “happy” purchase orders. Process mining and machine learning driving further efficiencies.
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OperationsVodafone banks on the Nile for flow of efficiencies
Group Annual Report sheds light on shared services transformation under the _VOIS division. Egypt emerges as the Group’s largest territory by headcount. CFO Della Valle points to _VOIS “role efficiencies” as it de-siloes, standardises, and harmonises operations.
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OperationsDT to halve real estate footprint in cost reduction drive
Group will shutter 50% of its German real estate in the period to December 2024. Expected net savings could reach €200m. Reflective of a “new way of working” at T-Systems and TDE.
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Strategy & ChangeTM Forum puts skills gap in focus on the Human Factor
Organisation warns that the telecoms industry risks losing the war on attracting new talent.
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Strategy & ChangeSoftwarisation is industry’s destiny, says DT’s Gopalan
Telekom Deutschland Chief Executive sees industry value already shifting from physical infrastructure to software architecture. Network orchestration layer and partnerships key to realising telco-as-a-platform vision. Cannibalisation of legacy revenue part of the digital transformation journey.
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Partnerships & AlliancesAmdocs sets up shop on Vodafone’s Tomorrow Street
Long-time Vodafone partner signs strategic tie-up with scale-up incubator and offers digital transformation services to portfolio companies. Amdocs flags intention to market Tomorrow Street-backed solutions.
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Strategy & ChangeVodafone CFO: Shared Services at the heart of digital strategy
Finance’s Shared Services division was spark for Group’s digital strategy. Vodafone Group CFO Margherita Della Valle is not “empire building”. Shared Services drives efficiency, but not immune from cuts.
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Strategy & ChangeVodafone CFO: passion for digital drives transformation
Group CFO Margherita Della Valle plays leading role in transformation. Finance team is digital early adopter, leading Group by example. CFOs wield more influence over digital strategy.
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OperationsNew East London BT HQ preps for sale
One Braham, soon to be BT’s main office, is reportedly being readied for a £500m sale. BT due to move at the end of the year after leaving 81 Newgate Street.
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Suppliers & SCMBT Sourced to target supply chain sustainability
Chief Procurement Officer Cyril Pourrat flagged the importance of ESG compliance throughout the supply chain. New procurement company BT Sourced set to enable transparency via digital tools: AI, big data, and machine learning on the cards.
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Vendor VoiceTeradata: telco leaders must step up to seize data opportunity
Breaking down silos to seamlessly orchestrate data can deliver a virtuous circle of customer improvement and operational efficiency, presenting a springboard for a strategic reboot. In adopting tech sector business models, telcos have yet to fully grasp the value of their data assets, with coordination acting as a powerful ...
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PeopleT-Mobile CIO Cody Sanford exits amid IT–digital reshuffle
Cody Sanford, Chief Information Officer and Chief Product Officer at T-Mobile US, is set to leave to pursue “external opportunities”. Chief Operating Officer Brian King steps into CIO vacancy. Wider reshuffle flagged to support new digital strategy.
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Suppliers & SCMO2 heads down under for customer tech refresh
Australian software provider Hansen joins gang of suppliers working on German OB’s wide-reaching digital transformation. Vendor sees potential to expand its footprint to other Telefónica geographies. O2 front-loads licence purchases.
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PeopleTransformation guru Baumann joins Vodafone Germany
Former Microsoft transformation lead Heide Baumann named Director, Commercial Operations at German operator. Brings experience from BT, Liberty, and Three to Vodafone.
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Network & InfrastructureDT lends experience as Openreach preps for all-IP surge
Openreach drawing on minority owner’s learnings as it corrals the UK’s CPs towards digital voice services. Migration closely linked to fibre rollout, but timing may be dependent on CP retail plans as market joins BT in favouring IP voice services.
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PeopleBT’s HR chief admits bumps in Better Workplace plan
Pandemic holds up plan to concertina down to 30 regional hubs, although some movement is expected in 2021. HR Director recognises the need to maintain hybrid working practices even after the pandemic has subsided.
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Partnerships & AlliancesVodafone NZ pivots to improve post-sale performance
Former Vodafone OpCo jumps on CX/digital transformation train in a big way, in bid to raise profitability. Quadruple IT stack legacy of time in Vodafone Group one area of inefficiency to be removed. Two of top team shuffled out amid commercial reset, including long-time Vodafone exec Antony Welton.