All Transformation (change) articles – Page 16

  • tfw150-tt-pedro-Serrahima
    People

    Serrahima on the up as Telefónica targets multi brand

    2021-01-29T09:13:00Z

    As Telefónica aims to make customer experience a key differentiator in its domestic market, Pedro Serrahima, the executive behind O2’s Spanish launch takes charge of the drive. Marisa Urquía also promoted to oversee transformation projects as Executive Chairman Gayo slims down the executive committee.

  • btw321-tt-procurement-ireland-faraday
    Strategy & Change

    BT seeks to electrify procurement with Faraday subsidiary

    2021-01-18T16:01:00Z

    Managers for strategic procurement categories being recruited, including network, connectivity, and marketing. Data science remains prominent. New subsidiary’s standalone status emphasised, evidencing detachment and perhaps also ambition. 

  • btw319-11-allera-consumer
    Consumer (B2C)

    Allera makes mark with BT Consumer “turnaround job”

    2020-12-21T13:18:00Z

    Latest Business Briefing sees Allera stamp his style on Consumer division, striving to bring a premium sheen to a venerable brand. Multi-play out of fashion and cross-selling in as BT and EE set to play to strengths. New marketing chief Thrane buying in to Group transformation philosophy.

  • btw319-people-generic
    Premium

    BT people moves: IT executives reshuffled

    2020-12-10T15:56:00Z

    IT Managing Director Rachel Higham confirmed her departure, leaving a vacancy for the all-important IT transformation project. Changes to Group’s regional management, including the exit of BT’s England Director and a new Openreach Scotland chair. High-profile alumni take advisory spots at UK regulators.

  • tfw150-tt-montevideo-uruguay-exit
    Strategy & Change

    Could Telefónica exit Uruguay next?

    2020-12-09T11:37:00Z

    Telecom Argentina reportedly mulling play for the Group’s local unit. Telefónica executives stress they remain open to all options to reduce its exposure in the Hispanoamérica region. Group continuing to experience frustrations in snakes-and-ladder-esque regional divestment programme.

  • btw318-tt-rachel-higham
    People

    IT transformation lead Rachel Higham leaves BT

    2020-12-08T16:33:00Z

    Higham, Managing Director of IT, leaves a vacancy currently plugged by key lieutenant Mark O’Flaherty. Exec appointed CIO at advertising giant WPP. Self-styled “Chief Sherpa” leaves with substantial transformation work still to be done, despite marked progress.

  • dtw100-tt-dannenfeldt
    People

    Ex-Deutsche Telekom CFO Dannenfeldt resurfaces at Ceconomy

    2020-11-30T14:10:00Z

    Shareholders to confirm appointment of former Telekom CFO in early-2021. Deutsche Telekom veteran to help steer business through period of transition.

  • Vlocity-LinkedIn-0
    Vendor Voice

    Salesforce Industries: bringing cloud Vlocity to telco CX

    2020-11-26T11:47:00Z

    As the CRM giant sharpens its focus on telco transformation, Salesforce Industries highlights the need for operators to lose legacy baggage, embrace cultural change, and focus on collaboration to move at digital pace. Experience of acquisition Vlocity demonstrates three trends in telco transformation, from gradual evolution to enthusiastic adoption ...

  • btw317-tt-dublin-bridge
    Suppliers & SCM

    BT procurement relocating to Dublin

    2020-11-12T19:20:00Z

    Group CPO Pourrat energising procurement transformation with a new standalone business. Move to Dublin officially linked to city’s Big Tech hub, but Brexit bridge may also prove useful. White-collar union Prospect “dismayed” by the plans.

  • btw317-tt-qlik-data-analytics
    Suppliers & SCM

    BT taps Qlik for data analytics prowess

    2020-11-11T12:02:00Z

    BT aims to create a ‘data-literate workforce’ to improve how it exploits its vast troves of customer data for up-selling opportunities.

  • btw317-tt-bt-transformation-cwu-challenge
    Strategy & Change

    CWU plots against BT transformation plans

    2020-11-06T16:13:00Z

    Union’s Bonfire Night declaration promises fireworks as BT attempts to simplify processes linked to redundancies. BT management under opposing pressure from investors to move more quickly to reduce headcount.

  • btw317-tt-robotic-speed-dating
    Strategy & Change

    BT deploys bot to get top techies talking

    2020-10-28T16:30:00Z

    “Robotic speed dating” sessions among changes being made in a bid to build better connections within Group’s technology leadership. BT getting creative as it grapples with change agenda.

  • btw317-tt-bt-consumer-it-legacy
    Consumer (B2C)

    Legacy IT hinders BT Consumer brand meld

    2020-10-26T18:56:00Z

    Siloed IT for BT, EE, and Plusnet creates cross-selling challenge. Vendor selection process for IT overhaul has been going on four years and is not yet complete.

  • btw317-tt-philip-jansen-digital-transformation
    Strategy & Change

    BT’s Jansen plays for time on transformation

    2020-10-13T09:33:00Z

    Eighteen months into the job, the BT CEO is striving to prove the business is on the right track, with a lower-key transformation than many expected. Jansen urging staff to adopt a “lean-in” approach with faster decision-making to accompany systemic change.

  • tfw147-tt-telefonica-peru-tecnotre-transformation
    Strategy & Change

    Telefónica Peru seeks giant leap from Project Apollo

    2020-09-14T10:43:00Z

    Tecnotree-supported modernisation programme enabling more time to be taken in disentangling “fantastic mess” of legacy point solutions. Business wanted digital platform refresh to match cadence of webscale service development. Project held up as case study by TM Forum, highlighting open integration.

  • Michael Sherman
    People

    Ocado delivers new opportunities for BT’s Sherman

    2020-09-09T11:21:00Z

    Strategy chief’s non-exec position with a leading light in e-commerce platform development fits with his declared goal of reimagining BT’s operations.

  • Spending: capex surge still around the corner
    Premium

    Spending: capex surge still around the corner

    2020-09-01T15:17:00Z

    Lockdown slows network rollout, but capex remains on track to ramp up from next year. Existing cost cutting to be coupled with pandemic-driven spending reviews for additional sustainable savings. New Huawei rules said not to add to BT’s swap-out burden.

  • Dtw096-01-Daimler-logo
    Strategy & Change

    Höttges takes up seat on Daimler Supervisory Board

    2020-08-11T08:50:00Z

    Appointment shows growing affinity between telecom and automotive sectors. DT, Daimler face common challenges on transformation journeys.

  • btw320-people-generic
    People

    Haines bows out at BT

    2020-07-16T07:16:00Z

    Veteran omnipresent through a plethora of BT reinventions confirms departure plans. Completing final service launch supporting new data and AI solutions. Expecting to return to a frontline role after a short break.

  • btw314-10-kevin-bacon
    Strategy & Change

    Openet closes out charging win for EE

    2020-07-13T15:00:00Z

    Vendor’s footprint extended beyond BT Mobile. Deal not just about adding capability — cost savings side noticeably talked up and project sees meld of existing charging technology partners.