All Transformation (change) articles – Page 14
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Partnerships & AlliancesDeutsche Telekom IT Solutions ties with AWS for DevOps focus
New taskforce to adopt agile working methods with AWS engineering support. First project will focus on AI-based customer assistance solution from November.
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Strategy & ChangeBT reviewing Indian tech ops, may insource from partners
Taking a relook at level of work outsourced to third-party providers such as Tata Consultancy Services and Tech Mahindra. Insourcing would “strengthen” role of BT’s Bangalore-based services operation, increase self-reliance.
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InterviewInterview: New HQ beckons for Jansen’s “better BT”
As BT prepares to move into a new-era head office in Aldgate, Technology HR boss Mark Murphy speaks to TelcoTitans about the Group’s physical and virtual makeover. Technology reorganisation, facilities facelift, and move to ‘smart working’ viewed as key to refreshing how BT does business. Organic and inclusive approach ...
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Suppliers & SCMSmart shopping: Vodafone now using bots for buying
Vodafone Procurement Company says new autonomous platform switched on in June. Focus on extended reach and efficiency in long-tail buying. System could ultimately handle end-to-end sourcing for quarter of spend, unit suggests. Pega and _VOIS on enabler team.
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Strategy & ChangeDT’s real estate “right-sizing” takes effect
Deutsche Telekom’s property rationalisation, optimisation, and “right-sizing” project, mooted by execs at the Capital Markets Day, has started in earnest. Offices in Ansbach, Flensburg, and Regensburg among the first to change.
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PeopleBT confirms Crozier as ‘turnaround’ chair
Former ITV CEO unanimously picked to replace Jan du Plessis, with BT highlighting his experience in changing the fortunes of struggling public and private businesses. Digital evolution and a return to growth highlighted as key priorities for Crozier-era BT.
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M&ATelefónica (finally) exits Costa Rica
Group finalises long-awaited divestment. Final transaction price is $538m, around $40m short of previously agreed deal. Movistar marque utilised by Liberty as it pursues multi-brand strategy in Costa Rica. Former Movistar Costa Rica exec to head operations.
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PeopleBT targets serial moderniser to back Jansen transformation
Strong media rumours emerged identifying former Royal Mail Chief Executive Adam Crozier as the likely Chairman-successor to du Plessis, reflecting continued pressure on BT to accelerate restructuring. Crozier would come with little direct digital background, but considerable experience of shaking up venerable institutions, and with recent experience linked to ...
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Suppliers & SCMVPC’s Wilson praises Lenovo for help in pandemic crisis
Ninian Wilson impressed by Lenovo’s ability to meet “huge demand” for laptops when Vodafone call-centre operatives needed to work from home during lockdown. Extends existing Lenovo contract as reward: “when people help you in a crisis you don’t forget”.
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OperationsIndus Towers said to firm up IT systems rework
TowerCo CEO flags progress in pursuit of post-merger synergies. “Indus team” completes IT systems integration, meaning management of 180,000+ site portfolio falls under one roof.
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PremiumAmdocs to support billing tidy-up
Magyar Telekom’s billing transformation programme gets underway with Amdocs’ partnership. IT services provider will drive digitalisation and modernisation of the NatCo’s billing platform, the first element of a broader Future of Billing initiative.
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Strategy & ChangeTelefónica’s Rao hails bold approach to customer tech refresh
CTIO highlights ‘co-creation’ role played by partners such as Salesforce.
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Strategy & ChangeBT Global shuts down Kuwait HQ
Division’s rationalisation of Middle Eastern footprint continues as Group confirms closure of Kuwaiti facilities. Residual presence in country — and region — maintained via new reseller alliance with Ooredoo.
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Partnerships & AlliancesShell G&PD, T-Sys to share green energy smarts
Transatlantic agreement benefits multiple DT domains. Renewed MSA signed in 2020 extended by MoU, as Shell and T-Systems aim for respective environmental targets. Smart city tech also in the works.
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Vendor VoiceTeradata: balanced data foundation critical to digital transformation
If AI and ML are your future, make sure the data foundations are in place. Requirements and applications change but the need for a solid data base does not. Your data vision should be holistic, released from the complexity and inefficiency of hundreds and even thousands of siloes. Use ...
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OperationsFour-day weeks and home working at Telefónica
“Avant-garde” union deal writes in provisions for permanent hybrid working for 15,000 employees. Four-day week pilot promised for volunteer employees, with an accompanying drop in pay. 1% salary increase also flagged.
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Strategy & Change‘Fearless’ Mehta out to power rapid change at BT
New CDIO committed to radical cultural change, fostering an entrepreneurial spirit, and a willingness to embrace the risk of failure. BT’s slow start on digital transformation an opportunity to leapfrog a generation of innovation. Group CEO Jansen’s persuasiveness key to convincing Mehta of BT’s potential as a TechCo.
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Vendor VoiceCelfocus: Agile mindset and precision key to digitalisation
In an interview with Telefónicawatch, Paulo Trigo, CEO of European telco SI Celfocus, outlines a belief that operators must think more nimbly as they engage in strategic transformation programmes. IT implementation needs greater influence to enable digital transformation. Agile is more than a buzzword and must to be part ...
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Vendor VoiceBlue Planet urges operators to take the digital leap
In interviews with Telefónicawatch, senior figures at Blue Planet discussed learnings from the vendor’s journey towards the digitalisation of services by carriers. Standards provide vital safety net as industry digitalises incrementally and telcos must act collectively to establish a vision. Old thinking on customer relationships and procurement cause friction. ...
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Suppliers & SCMNPS revival makes for happy shopping at Vodafone’s VPC
Digital transformation at Vodafone’s procurement unit said to have driven positive Net Promoter Scores for user experience. VPC says it is now faster, more efficient, and has “happy” purchase orders. Process mining and machine learning driving further efficiencies.