Operations & Transformation – Page 31
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Suppliers & SCMHot property Sitetracker expands ties with Vodafone
Group buying and property units join forces to form new collaboration with project management software supplier. Sitetracker builds on collaboration with Tomorrow Street, securing tie-up with latter’s parent VPC.
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PeopleBT’s HR chief admits bumps in Better Workplace plan
Pandemic holds up plan to concertina down to 30 regional hubs, although some movement is expected in 2021. HR Director recognises the need to maintain hybrid working practices even after the pandemic has subsided.
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Network & InfrastructureMBNL embraces machine learning for predictive maintenance
JV working with Kortical, Blue Prism, and Greenhouse Intelligence. Algorithms predict mast cooling system failures to prevent overheating and outages.
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OperationsOTE hails completion of organisational revamp
Extraction of field and customer ops wrapped up as OTE seeks to bolster efficiency following challenging FY20. Early retirement programme continues to deliver savings.
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Partnerships & AlliancesVodafone NZ pivots to improve post-sale performance
Former Vodafone OpCo jumps on CX/digital transformation train in a big way, in bid to raise profitability. Quadruple IT stack legacy of time in Vodafone Group one area of inefficiency to be removed. Two of top team shuffled out amid commercial reset, including long-time Vodafone exec Antony Welton.
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InterviewOpenreach pushes ahead in journey to agile
CTIO Colin Lees discusses three-year transformation project across IT, network, and processes to support FTTP rollout. Independent Openreach Technology division treads in parent’s tech footsteps. Adopts agile development where it can and organises into Tribes and Squads. Data strategy seeks “single source of truth”. Takes pragmatic approach to cloud ...
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Products & ServicesTelekom Security expands into OT systems
Magenta Industrial Security adds operational technology (OT) systems to Security Operations Centre. Partnership with Hitachi ABB Power Grids and Securitas to address energy sector.
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Network & InfrastructureDeutsche Telekom wraps up Austrian tower spinout
Another building-block added to multi-layered platform Group is bringing together in European tower space.
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Network & InfrastructureIndus Towers talks up ‘next-gen’ tech revamp
Former Finance Director of Vodafone Intelligent Solutions takes on CFO role at newly combined entity. Expanse moves come with Vodafone said to be contemplating selling part of its Indus stake to help out troubled Vi.
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PremiumWipro and Tech-M back grand designs for O2 architecture
O2 aiming to halve product development times and shave a third off IT costs with a radical simplification of its IT architecture. Tech Mahindra and Wipro sharing responsibility as mass market and business systems separated. Salesforce also flagged as an example of the opportunity to adapt off-the-shelf solutions to ...
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Strategy & ChangeDeutsche Telekom to ‘new-skill’ nearly a third of workforce
VP, Digital Transformation Bruné highlights skill upgrades as fundamental to success, pushing “new-skilling” to top of the Group’s strategic priority list. DT aims for 30% uptake of up-skilling programme by 2024.
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PremiumPartner Markets: Vodafone’s scale-up substitute
Federation spanning 46 markets across the globe, with operators in New Zealand, Oman, and eastern Europe among recent adds.
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PremiumBT Q3 FY20–21 results: gone today, (hopefully) here tomorrow
Nobody obviously interested in Q3, but shares down sharply. Calendar of optimism around pandemic bounce back and fresh starts. Jansen despairingly concedes transformation will take at least five years. BT doing best to railroad Ofcom on fibre-critical WFTMR.
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PeopleSerrahima on the up as Telefónica targets multi brand
As Telefónica aims to make customer experience a key differentiator in its domestic market, Pedro Serrahima, the executive behind O2’s Spanish launch takes charge of the drive. Marisa Urquía also promoted to oversee transformation projects as Executive Chairman Gayo slims down the executive committee.
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OperationsVodafone’s Read: “pre-COVID office concept is gone”
Future Ready office pilots taking place in UK, Czechia, and Hungary. Nick Read outlines long-term policy changes implemented in response to the pandemic, with norms changed to support a “hybrid” work future. Distributed, regional model to promote diversity and inclusion.
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Strategy & ChangeBT seeks to electrify procurement with Faraday subsidiary
Managers for strategic procurement categories being recruited, including network, connectivity, and marketing. Data science remains prominent. New subsidiary’s standalone status emphasised, evidencing detachment and perhaps also ambition.
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OperationsTPG: no plans to drop Vodafone brand
Telco forced to clarify position on sub-brand strategy amid media speculation. Appointment of former Vodafone NZ exec to see refresh of brand strategy, with focus on driving better customer experience.
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Consumer (B2C)Allera makes mark with BT Consumer “turnaround job”
Latest Business Briefing sees Allera stamp his style on Consumer division, striving to bring a premium sheen to a venerable brand. Multi-play out of fashion and cross-selling in as BT and EE set to play to strengths. New marketing chief Thrane buying in to Group transformation philosophy.
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PeopleVodafone UK’s Jeffery jumps ship, and may not be last
Group loses another exec from layer below CEO Read’s increasingly thin top leadership. Home-market custodian and Read contemporary Nick Jeffery likely to have seen development opportunities limited in tightly-controlled upper echelons. Resultant vacancies in Group Operations and Strategy briefs pose a challenge in terms of introducing new voices.
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PremiumBT people moves: IT executives reshuffled
IT Managing Director Rachel Higham confirmed her departure, leaving a vacancy for the all-important IT transformation project. Changes to Group’s regional management, including the exit of BT’s England Director and a new Openreach Scotland chair. High-profile alumni take advisory spots at UK regulators.