Vodafone NZ pivots to improve post-sale performance

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Source: Dan Freeman / Unsplash

Former Vodafone OpCo jumps on CX/digital transformation train in a big way, in bid to raise profitability. Quadruple IT stack legacy of time in Vodafone Group one area of inefficiency to be removed. Two of top team shuffled out amid commercial reset, including long-time Vodafone exec Antony Welton.

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“The detail is very good. Better than we get internally.” – GM, Vodafone OpCo