All Operations articles – Page 19
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Suppliers & SCMISS expects write-off over Deutsche Telekom deal setbacks
Deutsche Telekom’s FM partner expects to record cost write-off as COVID-19 continues to throw spanner in works of its service ramp-up for Group. New CEO remains confident about future profitability of contract. ISS to present ‘strategy refresh’ in December.
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Strategy & ChangeCFO Werner in box seat on Telekom’s data strategy revamp
Telekom Deutschland’s money man overseeing data-driven modernisation programme, including effort to meld siloes through over-riding data lake. Data strategy seen as key to growth, efficiency, and customer experience goals.
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Vendor VoiceF5: telcos need allies for digital leap forward
In an interview with BTwatch, key figures from F5’s European operations discuss the application security service provider’s relationship with BT Group in the wake of securing a place on the telco’s streamlined list of 15 certified security partners. Richard Holben, the vendor’s BT Global Account Manager, and Ian Harris, ...
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OperationsMagyar Telekom looks for lodgers in new HQ
Operator looking to mitigate overheads after opting to permanently shift to a hybrid working model. 5,500-strong workforce largely remote since spring, bar brief return. Sub-letting to partners on the cards. Wider Group-level philosophy changes take effect.
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Strategy & ChangeBT moves house in Hungary
Group’s Better Workplace office revamp extends beyond UK. Hungarian shared services operations remain in expansion-mode.
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Strategy & ChangeOTE head honchos propose organisational revamp
Three new spin-out specialist companies to absorb customer service, shops, and technical field operations.
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Suppliers & SCMEzentis expands Telefónica tie up to FTTP automation
Another relationship expansion for long-standing infrastructure partner Ezentis. Automated FTTH platform added to work for Telefónica. Ezentis keeps up decade-long contract renewal rhythm.
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PeopleBT strips directorships from treasurer on murder charge
Quick changes made to company officers for major BT holding companies in the wake of Treasury Manager’s widely reported arrest. Review of Winnister’s responsibilities highlights complexity of BT’s many tiers of subsidiaries, and echoes of losses past still reverberating.
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OperationsBT–EE meld: more execs become part of the mothership
BT’s de-duplication effort accelerates with more than two thirds of EE’s operations staff being swallowed up by its parent Group since April 2019.
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PremiumBT continues to mull post-COVID-19 working options
Jansen seeks a return to normality. Changes to practices are afoot, however: Work Your Way flexible working initiative launched; distributed working pros and cons explored.
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Partnerships & AlliancesBT Group leads charge for UK EVs
BT and big fleet operators call for all new car and van sales to be electric by 2030. New coalition urges government action to kickstart EV market.
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Partnerships & AlliancesTelefónica Empresas adds SAP to cloud “dream team”
Madrid data centre is data sovereignty key to partnership with SAP Spain. Agreement bolsters Telefónica Empresas multicloud strategy.
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PremiumVentures management gone as BT steps up diet
Pelipod siphoned off to Pourrat’s growing band of supply chain innovators.
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Network & InfrastructureVodafone’s AI-based NOC overhaul steps up a gear
Migration of first line support tasks to Celfocus-supported CIAS system set to extend to ‘big four’ territories of Germany, Italy, Spain, and UK. Target is 50% of functions to be zero-touch by end of 2020. Project said to reflect shift to new collaborative models within Vodafone and ecosystem.
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Suppliers & SCMBT remedies Prompt Payment Code failings
BT earns Prompt Payment Code signatory status after submitting substantial changes to supplier payment procedures, upping prompt payments to 95%.
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Strategy & ChangeVodacom puts home market business back in action
U-turn on Vodacom South Africa as it returns to becoming a standalone business with its own MD. Group creates simplified structure to manage expanded African portfolio.
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OperationsO2 offloads lease handling to GCW
OB continues strategic overhaul of UK high street presence, with a “small number” of stores already on the market.
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Suppliers & SCMT-Mobile US talks up IBM integration at Think Digital
Data Analytics executive Eskigun flags supply chain optimisation driven by IBM Cloud Pak for Data. IBM uses virtual conference to launch new Cloud Pak and Watson capabilities.
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PremiumBT keeps Spanish foothold
While BT España has been offloaded, evidence of a new BT presence confirmed stated intentions to continue serving multinationals operating in the country.
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PremiumBTwatch roundup - May 2020
Coronavirus response takes shape across all Group entities. BT Consumer takes steps towards splitting with Carphone Warehouse following O2 UK’s recent withdrawal. Openreach boosts East Mids broadband to support home working.