Operations & Transformation – Page 33
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Suppliers & SCMEzentis expands Telefónica tie up to FTTP automation
Another relationship expansion for long-standing infrastructure partner Ezentis. Automated FTTH platform added to work for Telefónica. Ezentis keeps up decade-long contract renewal rhythm.
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PeopleBT strips directorships from treasurer on murder charge
Quick changes made to company officers for major BT holding companies in the wake of Treasury Manager’s widely reported arrest. Review of Winnister’s responsibilities highlights complexity of BT’s many tiers of subsidiaries, and echoes of losses past still reverberating.
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Strategy & ChangeTelefónica Peru seeks giant leap from Project Apollo
Tecnotree-supported modernisation programme enabling more time to be taken in disentangling “fantastic mess” of legacy point solutions. Business wanted digital platform refresh to match cadence of webscale service development. Project held up as case study by TM Forum, highlighting open integration.
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OperationsBT–EE meld: more execs become part of the mothership
BT’s de-duplication effort accelerates with more than two thirds of EE’s operations staff being swallowed up by its parent Group since April 2019.
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PeopleOcado delivers new opportunities for BT’s Sherman
Strategy chief’s non-exec position with a leading light in e-commerce platform development fits with his declared goal of reimagining BT’s operations.
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PremiumSpending: capex surge still around the corner
Lockdown slows network rollout, but capex remains on track to ramp up from next year. Existing cost cutting to be coupled with pandemic-driven spending reviews for additional sustainable savings. New Huawei rules said not to add to BT’s swap-out burden.
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PremiumBT continues to mull post-COVID-19 working options
Jansen seeks a return to normality. Changes to practices are afoot, however: Work Your Way flexible working initiative launched; distributed working pros and cons explored.
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Strategy & ChangeHöttges takes up seat on Daimler Supervisory Board
Appointment shows growing affinity between telecom and automotive sectors. DT, Daimler face common challenges on transformation journeys.
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OperationsPandemic stalls Telefónica’s alarm JV launch
Pandemic lockdown said to have effectively wiped out the first quarter’s trading of Movistar Prosegur Alarmas, with crisis management the priority. Despite tough start, MPA customer base forecast to treble within a year.
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Partnerships & AlliancesBT Group leads charge for UK EVs
BT and big fleet operators call for all new car and van sales to be electric by 2030. New coalition urges government action to kickstart EV market.
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Partnerships & AlliancesTelefónica Empresas adds SAP to cloud “dream team”
Madrid data centre is data sovereignty key to partnership with SAP Spain. Agreement bolsters Telefónica Empresas multicloud strategy.
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PeopleHaines bows out at BT
Veteran omnipresent through a plethora of BT reinventions confirms departure plans. Completing final service launch supporting new data and AI solutions. Expecting to return to a frontline role after a short break.
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PremiumVentures management gone as BT steps up diet
Pelipod siphoned off to Pourrat’s growing band of supply chain innovators.
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Strategy & ChangeOpenet closes out charging win for EE
Vendor’s footprint extended beyond BT Mobile. Deal not just about adding capability — cost savings side noticeably talked up and project sees meld of existing charging technology partners.
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OperationsGlasgow and Dundee protected from office closures: BT
Ten cities now confirmed as locations BT plans to retain — although EE’s Hatfield base not yet on list.
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Network & InfrastructureVodafone’s AI-based NOC overhaul steps up a gear
Migration of first line support tasks to Celfocus-supported CIAS system set to extend to ‘big four’ territories of Germany, Italy, Spain, and UK. Target is 50% of functions to be zero-touch by end of 2020. Project said to reflect shift to new collaborative models within Vodafone and ecosystem.
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Products & ServicesBT wants to be the Deliveroo of broadband
Group gets “re-imaginative” and fancies that AI can help it drastically reduce the wait customers face for broadband services. Exec admits current lag for broadband set up is “unacceptable”.
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PremiumBT FY19–20: Looking on the bright side with new transformation plan
A new five-year plan, building on the transformation programme introduced in May 2018 was heralded by the Group.
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Suppliers & SCMBT remedies Prompt Payment Code failings
BT earns Prompt Payment Code signatory status after submitting substantial changes to supplier payment procedures, upping prompt payments to 95%.
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OperationsVodacom brings in TechM to push automation
Services and systems integrator exploring ways to take bot-based task handling to next level.