Vodafone’s AI-based NOC overhaul steps up a gear


Source: Vodafone

Migration of first line support tasks to Celfocus-supported CIAS system set to extend to ‘big four’ territories of Germany, Italy, Spain, and UK. Target is 50% of functions to be zero-touch by end of 2020. Project said to reflect shift to new collaborative models within Vodafone and ecosystem.

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“The detail is very good. Better than we get internally.” – GM, Vodafone OpCo 

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