BT wants to be the Deliveroo of broadband


Source: Alexandra Gorn / Unsplash

Group gets “re-imaginative” and fancies that AI can help it drastically reduce the wait customers face for broadband services. Exec admits current lag for broadband set up is “unacceptable”.

Register to continue reading this article

Already registered? Sign in here.

Register for free to keep reading

By registering you will get immediate access to the rest of this article, plus:

  • Enhanced access to TelcoTitans with three free article views per month
  • Daily and weekly email newsletters focused on your areas of interest

“The detail is very good. Better than we get internally.” – GM, Vodafone OpCo