By Richard Agnew, BTwatch2020-06-30T12:54:00
Source: Alexandra Gorn / Unsplash
Group gets “re-imaginative” and fancies that AI can help it drastically reduce the wait customers face for broadband services. Exec admits current lag for broadband set up is “unacceptable”.
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“The detail is very good. Better than we get internally.” – GM, Vodafone OpCo