BT wants to be the Deliveroo of broadband

BTw#314-pizza-delivery

Source: Alexandra Gorn / Unsplash

Group gets “re-imaginative” and fancies that AI can help it drastically reduce the wait customers face for broadband services. Exec admits current lag for broadband set up is “unacceptable”.

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“The detail is very good. Better than we get internally.” – GM, Vodafone OpCo