All Consumer (B2C) articles – Page 11
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Public AffairsPlusnet faces further negative publicity over billing issues
Plusnet, BT Consumer’s budget-brand internet service provider (ISP) subsidiary, faced further negative publicity over billing issues, after its system failed to take payments from hundreds of customers for a period of up to four months.
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PremiumBT commits to cut prices for out-of-contract and vulnerable customers
Ofcom set out a range of measures to help ensure that out-of-contract broadband customers pay fairer prices and providers offer better protection to vulnerable customers.
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PremiumBT Consumer faces continued scrutiny over broadband pricing
BT Consumer was hit with further negative publicity for overcharging long-term broadband customers.
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PremiumEE extends same-day smartphone delivery service to other major UK cities
EE extended its same-day smartphone delivery and set-up service across more of London and to Birmingham and Manchester.
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Premium5G up and running for BT Mobile
BT Mobile launched a range of 5G smartphone plans for consumer and business customers across more than 20 towns and cities in the UK, and aims to extend coverage to a further 25 locations, with speeds of 100Mbps–150Mbps, by the end of 2019.
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PremiumBT Consumer strategy feeds into Beyond Limits goals
Consumer division to spearhead BT’s refreshed higher profile through customer experience development and partnership focus in line with 2018 strategy. Superfast services become default, with free upgrades pushed to 700,000 FTTC holdouts. New products on the horizon, but details remain vague, and TV refresh pushed into 2020. Social projects ...
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PremiumEE bows to unlimited pressure
New offerings show EE reversing course from early attempts to establish a 5G premium in the light of competitor pricing strategy.
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Public AffairsOfcom opens up PIA and dark fibre, but altnets unhappy
Ofcom has decided to impose an unrestricted physical infrastructure access (PIA) remedy on BT in all four geographic markets that it identified based on physical infrastructure network competition. Regulated PIA has been available in business markets for some time, but the latest PIMR expands availability to the consumer ...
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Content & TVBT Sport launches an ultra-high definition channel
BT Sport launched a new channel to deliver live sports in ultra-high definition (UHD), high dynamic range (HDR), and Dolby Atmos sound format, at 50 frames per-second.
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Strategy & ChangeTelekom Deutschland forced to adjust StreamOn
TDE to amend two disputed aspects of media offer, for now. Principal court proceedings in Cologne have yet to run their course.
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PremiumDeutsche Telekom gives gaming the Magenta streaming treatment
Germany moves first with beta-phase cloud-based gaming. Nemat ambitiously positions service as Netflix of video games.
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PremiumDeutsche Telekom has “all hands on deck” after broadband slowdown
Anti-churn focus dialled up as competitive performance dips. TDE seeing next-gen service success and still on to meet targets. No hard evidence of mooted spend rowback.
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Products & ServicesSouth Africa becomes ninth V by Vodafone territory
Internet of Things push expands to consumer space.
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PremiumBT Group confirms its BT Sport app will soon support 4K video
BT reportedly confirmed its BT Sport app for mobile, tablet, and large-screen devices will be able to support UltraHD 4K HDR video streaming quality from “later this summer”.
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PremiumEE expands its Video Data Pass service
EE added access to the BBC iPlayer and YouTube to its Video Data Pass service to give users zero-rated access to the apps.
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PremiumDivisional breakdown: BT Consumer still doing the heavy lifting
On a division-by-division basis, FY18-19 proved tough across the Group. Consumer again was the principal element of the business in which key financial metrics remain solely in the black. However, there are signs that trends are changing, and, while the headwinds that have beset Enterprise and Global Services may ...
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Strategy & ChangeTelefónica/Vivo: opening Pandora’s box
CIO recounts experiences from digital overhaul of Brazilian operator’s sprawling IT operation.
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PremiumAccedo helps integrate Telekom Deutschland’s Magenta TV service
Swedish video solutions provider Accedo highlighted that it had helped integrate Telekom Deutschland’s Magenta TV service with the Amazon Fire TV device.
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PremiumMovistar Colombia links with local retail giant
Movistar Colombia entered a commercial partnership with regional e-commerce platform Rappi that will provide the operator’s customers with additional benefits when using the retailer’s services.
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Suppliers & SCMFortumo provides carrier billing for Movistar España
Movistar España has implemented a carrier-billing platform from mobile commerce company Fortumo.