All Consumer (B2C) articles – Page 9
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Products & ServicesEE targets SMEs with new data pack
5G-ready bundles for small businesses: jumping the work–play divide. Smart Benefits get a spotlight.
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Consumer (B2C)BT ends inflation-only price hikes to fund fibre
CPI + 3.9% set as new price rise formula across BT’s consumer products. Covering increased infrastructure investment is the party line, but move is an awkward reversal of recent commitment to inflation-only increases. Liberty Global’s CEO Fries describes the switch as a “whoops” moment for the rival to his ...
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Partnerships & AlliancesMovistar Salud: Telefónica returns to e-health
Portfolio diversified with new telemedicine proposition. Salud family of services marketed for enterprise and home. Public health partnerships also in the offing.
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Strategy & Change
Green sees ‘correction’ in TV sports rights prices
BT is attempting to turn down the heat on expectations for broadcast sport auctions in a market that has already seen signs of cooling.
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Strategy & ChangeServices at the core of enigmatic Telefónica Tech
Beyond the big talk about Telefónica Tech, associated revenue remains modest, and growth not immune to pandemic impacts.
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Products & ServicesVodacom tags Alipay to launch digital services “super app”
Partnering a world-leader may be indicative of ambitions for mobile payments, and maybe also e-commerce. Early stage African venture for Alipay, but strategic investor Alibaba has been spinning up regional strategy for several years. Where do M-PESA and Safaricom fit?
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PremiumElsewhere in BT Consumer: WFH adaptations continue; BT Sport freshens content
COVID-19-led adaptation continues as BT Sport freshens content and go-to-market, and Consumer debuts second line service for work-from-homers.
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PremiumBT Sport turns to arch-rival Sky for media sales
Launch partner Channel 4 displaced after seven years.
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Products & ServicesVodafone shutters Bit and puts focus on yu
Closure a sign of Spanish OpCo’s move to a more fleet-footed go-to-market strategy.
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Public AffairsVodacom plays ball with CompCom on data pricing
Compromise found to help SA’s low-income groups access mobile data. Price elasticity expected to take sting out of sharp price cuts. Auction of 4G- and 5G-friendly spectrum still slated for late-2020.
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Strategy & ChangeThe ups and downs of being a good sport
BT Sport hit with negative publicity amid tardy coronavirus response. Season’s televised football up in the air.
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PremiumBT Sport rolls out app updates
BT Sport rolled out an update to its Android and iOS applications with the aim of making navigation easier.
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PremiumMovistar Chile plans consumer broadband upgrade
Movistar Chile unveiled plans for a free upgrade to internet speeds for an estimated 80% of its broadband customers.
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PremiumVirgin Media bites back in Bristol billboard campaign
Virgin Media UK took a pop at BT’s fibre-to-the-premises (FTTP) advertising in the city of Bristol by branding it as “dubious” and “unsubstantiated”.
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PremiumEE offers complimentary BritBox
EE is to offer new and existing pay-monthly mobile and tablet customers a free six-month subscription to BritBox.
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PremiumBT Yahoo! emails to be migrated
BT is reportedly taking another stab at migrating BT Yahoo! email users away from legacy Yahoo! accounts in a trial limited to a small number of customers.
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PremiumBT Consumer, EE hike prices
There were rumblings in the press in response to price rises from BT Consumer and EE, with the customer-facing businesses implementing their latest inflation-based changes.
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PremiumBT Consumer completes customer service onshoring
BT Consumer flagged completion of the onshoring of all its customer service contact centres, which it claimed was ahead of a previously declared deadline of 31 December 2020.
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PremiumBT Consumer launched Digital Voice
The next step in the operator’s transition to all-digital, all-IP voice.
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PremiumBT extends 5G mobile offering
BT extended its 5G mobile offering to all customers, reversing an earlier decision to limit the high-speed service to premium Halo packages.