All Consumer (B2C) articles – Page 10
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Elsewhere in BT Consumer: WFH adaptations continue; BT Sport freshens content
COVID-19-led adaptation continues as BT Sport freshens content and go-to-market, and Consumer debuts second line service for work-from-homers.
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BT Sport turns to arch-rival Sky for media sales
Launch partner Channel 4 displaced after seven years.
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Products & Services
Vodafone shutters Bit and puts focus on yu
Closure a sign of Spanish OpCo’s move to a more fleet-footed go-to-market strategy.
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Public Affairs
Vodacom plays ball with CompCom on data pricing
Compromise found to help SA’s low-income groups access mobile data. Price elasticity expected to take sting out of sharp price cuts. Auction of 4G- and 5G-friendly spectrum still slated for late-2020.
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Strategy & Change
The ups and downs of being a good sport
BT Sport hit with negative publicity amid tardy coronavirus response. Season’s televised football up in the air.
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BT Sport rolls out app updates
BT Sport rolled out an update to its Android and iOS applications with the aim of making navigation easier.
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Movistar Chile plans consumer broadband upgrade
Movistar Chile unveiled plans for a free upgrade to internet speeds for an estimated 80% of its broadband customers.
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Virgin Media bites back in Bristol billboard campaign
Virgin Media UK took a pop at BT’s fibre-to-the-premises (FTTP) advertising in the city of Bristol by branding it as “dubious” and “unsubstantiated”.
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EE offers complimentary BritBox
EE is to offer new and existing pay-monthly mobile and tablet customers a free six-month subscription to BritBox.
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BT Yahoo! emails to be migrated
BT is reportedly taking another stab at migrating BT Yahoo! email users away from legacy Yahoo! accounts in a trial limited to a small number of customers.
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BT Consumer, EE hike prices
There were rumblings in the press in response to price rises from BT Consumer and EE, with the customer-facing businesses implementing their latest inflation-based changes.
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BT Consumer completes customer service onshoring
BT Consumer flagged completion of the onshoring of all its customer service contact centres, which it claimed was ahead of a previously declared deadline of 31 December 2020.
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BT Consumer launched Digital Voice
The next step in the operator’s transition to all-digital, all-IP voice.
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BT extends 5G mobile offering
BT extended its 5G mobile offering to all customers, reversing an earlier decision to limit the high-speed service to premium Halo packages.
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Alonso sets out his stall as Digital Consumer Officer
Digital Consumer services arguably a secondary consideration in a unit dominated by executives with an innovation or entrepreneurial bent. Previously-launched Digital Home solutions and added-value services may get a burst of management attention in the early days of the unit.
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Telefónica IoT lauded by Gartner
Telefónica IoT was named a Leader for the sixth successive year in Gartner’s 2019 Magic Quadrant for IoT Connectivity Services, Worldwide report.
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O2 UK hits 5G 2020 target
Telefónica UK (O2 UK) achieved its target of reaching 20 5G locations by 2020, despite its comparatively slow start on launching commercial 5G in the country.
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Products & Services
Telekom Deutschland launches tradespeople bundle
A customised service package for tradespeople, supported by two new app partnerships and a bundled iPad.
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BT Consumer pairs with Google for Stadia
BT deal with Google Stadia means consumers can access the new cloud gaming platform in the UK.
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Telekom’s BNG switcheroo completed
NatCo anticipates lower operations and maintenance costs. Consumers expected to benefit from quicker response times.