All TelcoTitans.com articles in BTwatch #319
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Digital ReportsBTwatch Report #319 – December 2020
Key stories include: BT builds its AI team | Restructuring resistance builds | Higham leaves BT IT Sherpa-less | Consumer commits to cross selling | Openreach conquers in Scotland
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Consumer (B2C)Allera makes mark with BT Consumer “turnaround job”
Latest Business Briefing sees Allera stamp his style on Consumer division, striving to bring a premium sheen to a venerable brand. Multi-play out of fashion and cross-selling in as BT and EE set to play to strengths. New marketing chief Thrane buying in to Group transformation philosophy.
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PeopleOpenreach seeks people power to fuel full-fibre
BT infrastructure division announces 5,300 new jobs for 2021, although 2,800 of them will be created within subcontractors. Capacity needed to increase weekly rate of full-fibre premises passed from 40,000 to 50,000.
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Partnerships & AlliancesBT to head trials at Reading’s Arrow Drone Zone
Group targeting commercialisation of drone flights using country’s “first commercial drone corridor”. Funding delivered through four-year government initiative, but securing safety assurances for BVLOS flights first port of call. Potential benefits to healthcare vertical highlighted.
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Public Affairseir’s fury over BT’s NI PSSN contract award reignited
BT hit with substantial fine for misinformation that may have affected the outcome of a £40m government contract. Irish operator “considering our options” on prized PSSN contract, although Ofcom found no deliberate breaches.
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M&ABT retreats in Italy as court date looms
TIM snaffles SME and public sector accounts business, but BT maintaining a presence for large enterprises as well as multinationals. Taint of accounting scandal lingers, with former Global executives set for trial in 2021.
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Strategy & ChangeBT builds up Data & AI Solutions biz
Data & AI Solutions business searches for revenue gold in BT Group’s data hills. BT researchers tap data for better customer experience, while Openreach data scientists reduce cost of fibre rollout.
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Partnerships & AlliancesHoloportation in 2021: BT seeing DoubleMe
3D image processing specialist hints at telco deployments of HoloPort platform in 2021. Business-to-consumer service said to be in pipeline. DoubleMe–BT relationship growing out of Telecom Infra Project innovation hub.
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Innovation (R&D)Mobius: malware tracker tackles new use-cases
Geospatial intelligence tool is being trialled to support security efforts across BT’s physical assets, moving beyond its CAV origins. Epidemiological methods used to model and monitor the spread of malware.
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PremiumBT people moves: IT executives reshuffled
IT Managing Director Rachel Higham confirmed her departure, leaving a vacancy for the all-important IT transformation project. Changes to Group’s regional management, including the exit of BT’s England Director and a new Openreach Scotland chair. High-profile alumni take advisory spots at UK regulators.
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Network & InfrastructureBT calls for alternatives to fibre in rural Wales
Connecting the most challenging premises not viable under the USO. Openreach, backed by government infrastructure committees, wants to look beyond FTTP for gigabit access.
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Network & InfrastructureOpenreach connects dots in Highlands and Islands
Regional fibre programme reaches its conclusion with targets surpassed. R100 scheme to pick up the baton in 2021 to continue superfast expansion to Scottish hinterlands.
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PremiumElsewhere in BT Technology: Open Digital Architecture gets tested
BT backing digital architecture commoditisation; data traffic records tumble.
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OperationsBT picks Belfast for legal relaunch
Multi-million-pound investment goes towards revamp of Group’s legal presence. Another BT function chooses to switch activities across Irish Sea.
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Network & InfrastructureOpenreach consults with CPs on exchange closures
BT infrastructure arm continues prep for shutdown of 4,600 local exchanges. “Exchange evolution” programme may last 20 years, although early-2030s to see most dramatic change. Purchase of copper broadband services now halted in Salisbury.
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PremiumElsewhere in BT Group: Cisco takes IMImobile
Partners Cisco and IMImobile to meld customer comms solutions.
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Public AffairsBT could face winter strike action
CWU ups the ante in the Count Me In campaign as employees back what could be the first national strike at BT in decades. New Birmingham office to be first regional hub in Better Workspace programme, but the pandemic is complicating other office searches.
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Strategy & ChangeElsewhere in Openreach: job creation takes off
European fibre surge anticipated; Openreach partner folds.
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PremiumElsewhere in BT Enterprise: NTT renews wholesale deal
Transatel set to enable more EE features for UK MVNOs; Wholesale claims 5G rollout lead.
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PremiumElsewhere in BT Consumer: Premiership Rugby not guaranteed
Rugby talks go to wire; BT Sport welcomes fans back, EE clearing not-spots.