Operations & Transformation – Page 28
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OperationsVodafone Spain’s downsizing plan under union scrutiny
Operator proposes to outsource remaining retail outlets, rather than close them as part of job cull. Unions want assurances that employment is “guaranteed” and that outsourcing of workers is voluntary.
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ProfileCEO Lutz Schüler relishes challenger role at VM O2
After Virgin Media O2’s first 100 days, Schüler is raring to go head-to-head with BT on full fibre, wholesale, and B2B. Reportedly in talks with Sky on fibre investment. Determined merger integration won’t slow VM O2 down. Big believer in “data and digital” for delivering what customers want; hints ...
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Strategy & ChangeAdobe on rise as Vodafone signals more marketing shifts
Adobe to play further role in transformation programmes over coming months. Adobe, Dentsu, Facebook, and Google point to value of symbiotic relationships with Vodafone.
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Innovation (R&D)Froment-Curtil highlights TOBi’s expanding role amid digital focus
TOBi now present in 15 Vodafone markets, although maturity of deployments varies. Aim is for TOBi to take over 100% of inbound conversations and limited sales transactions. Froment-Curtil sets out his stall as Group CCO.
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Strategy & ChangeDigital duo plan to be catalysts of change for BT
Incomers Harmeen Mehta and Rob Shuter are tag-teaming to bring their external perspectives to BT’s digital transformation plans. Enterprise unit set to become a route to market for emerging services, with a “fail fast” mindset. BT described as receptive to need for change, but Mehta calling for people to ...
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Network & InfrastructureBT says awareness of 2025 PSTN shutdown not high enough
Senior BT Enterprise exec highlights lack of forward all-IP planning among some critical national infrastructure organisations. Encourages all CPs to put CNI at the heart of their transformation programmes. Advocates a government-led campaign to raise PSTN shutdown awareness. Industry still grappling with how best to provide power backup and ...
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Strategy & ChangeGopalan highlights pros and cons of pure data reliance
Telekom Deutschland CEO warns against drawing wrong conclusions from internal data-gathering.
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Strategy & ChangeBT eyes telco tie-ups following buying reboot
Newly inaugurated BT Sourced unit may branch out as a commercial player, selling services to other telcos and big companies. Function’s leadership open to partnerships in and outside industry, including DT and Orange’s BuyIn JV.
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OperationsOpenreach’s Selley slams “shambles” of UK EV charging market
UK’s second-biggest van owner buying electric vehicles from Spain because of lack of domestic commercial electric van manufacturing. Openreach CEO bemoans thin and unreliable charging network; says UK “behind game”. Just 600 of Openreach’s 28,000 commercial vans currently electric. CEO regards hydrogen as likely candidate for heavy vehicles.
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Strategy & ChangeBT establishes new digital health unit
Group recruiting for newly formed Digital Healthcare division. Unit to develop e-health startup ecosystem, with provision of path-to-market options. ‘BT Incubation’ revealed as working title for broader tech accelerator branch.
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OperationsVodafone Spain staff set for more redundancies
Challenged Spanish OpCo initiates plan to remove another 500-plus people from its headcount. Another large-scale downsizing move made under cover of Digital Telco transformation, and as fodder for Group’s centralisation-led efficiency plans.
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PeopleBT Sourced adds transformation lead
Former Allianz buying head appointed Director, Procurement Transformation.
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Partnerships & AlliancesDeutsche Telekom IT Solutions ties with AWS for DevOps focus
New taskforce to adopt agile working methods with AWS engineering support. First project will focus on AI-based customer assistance solution from November.
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OperationsPourrat cuts the ribbon at BT Sourced HQ
BT procurement unit’s Dublin offices formally opened. Chief Procurement Officer Cyril Pourrat, mastermind behind the ProcureCo, leads the launch.
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Strategy & ChangeBT reviewing Indian tech ops, may insource from partners
Taking a relook at level of work outsourced to third-party providers such as Tata Consultancy Services and Tech Mahindra. Insourcing would “strengthen” role of BT’s Bangalore-based services operation, increase self-reliance.
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PremiumVodafone, Nokia partner on mobile network maintenance
Cloud-based collaboration on new system to “autonomously” detect mobile network anomalies before they impact customers. Roll out of service across all European markets slated for early-2022.
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InterviewInterview: New HQ beckons for Jansen’s “better BT”
As BT prepares to move into a new-era head office in Aldgate, Technology HR boss Mark Murphy speaks to TelcoTitans about the Group’s physical and virtual makeover. Technology reorganisation, facilities facelift, and move to ‘smart working’ viewed as key to refreshing how BT does business. Organic and inclusive approach ...
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OperationsVivo Empresas gets hiring to accelerate digital sales
B2B unit to ramp up commercial activity through New Talents scheme. Hybridised work schedule on offer to applicants.
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Suppliers & SCMSmart shopping: Vodafone now using bots for buying
Vodafone Procurement Company says new autonomous platform switched on in June. Focus on extended reach and efficiency in long-tail buying. System could ultimately handle end-to-end sourcing for quarter of spend, unit suggests. Pega and _VOIS on enabler team.
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Strategy & ChangeSpaceMobile targets satellite status quo
AST SpaceMobile’s satellite tech represents break from past, says CEO. US space venture posts first results update since going public, as high-profile, iconoclastic startup edges closer to commercial get-go. Vodafone lends helping hand in satellite-to-cell compatibility tests. FCC opens gateway to domestic market.