All Digitalisation articles – Page 9
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Network & InfrastructureOpenreach connects dots in Highlands and Islands
Regional fibre programme reaches its conclusion with targets surpassed. R100 scheme to pick up the baton in 2021 to continue superfast expansion to Scottish hinterlands.
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Vendor VoiceSalesforce Industries: bringing cloud Vlocity to telco CX
As the CRM giant sharpens its focus on telco transformation, Salesforce Industries highlights the need for operators to lose legacy baggage, embrace cultural change, and focus on collaboration to move at digital pace. Experience of acquisition Vlocity demonstrates three trends in telco transformation, from gradual evolution to enthusiastic adoption ...
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Suppliers & SCMBT procurement relocating to Dublin
Group CPO Pourrat energising procurement transformation with a new standalone business. Move to Dublin officially linked to city’s Big Tech hub, but Brexit bridge may also prove useful. White-collar union Prospect “dismayed” by the plans.
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Strategy & ChangeCWU plots against BT transformation plans
Union’s Bonfire Night declaration promises fireworks as BT attempts to simplify processes linked to redundancies. BT management under opposing pressure from investors to move more quickly to reduce headcount.
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Strategy & ChangeVodafone Ireland pushes for greater digital engagement
OpCo has deployed the first 50 Broadband Connection Points as the long-gestated National Broadband Plan starts to take shape. Reveals measures that were required to deal with the effects of the coronavirus pandemic.
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PremiumBT guidance: EBITDA recovery on horizon, sales rise fainter
Two more years of revenue decline ahead, but EBITDA improving and underpinning investment plans.
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Strategy & ChangeBT deploys bot to get top techies talking
“Robotic speed dating” sessions among changes being made in a bid to build better connections within Group’s technology leadership. BT getting creative as it grapples with change agenda.
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Consumer (B2C)Legacy IT hinders BT Consumer brand meld
Siloed IT for BT, EE, and Plusnet creates cross-selling challenge. Vendor selection process for IT overhaul has been going on four years and is not yet complete.
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Vendor VoiceF5: telcos need allies for digital leap forward
In an interview with BTwatch, key figures from F5’s European operations discuss the application security service provider’s relationship with BT Group in the wake of securing a place on the telco’s streamlined list of 15 certified security partners. Richard Holben, the vendor’s BT Global Account Manager, and Ian Harris, ...
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Venturing & InvestmentsDrone player vHive creates a buzz with DT
$4m investment seen as vote of confidence in drone hive SaaS platform. DTCP investment follows Deutsche Funkturm partnership for asset surveying and data gathering missions.
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Strategy & ChangeTelefónica distils Global Solutions
Kearney-orchestrated streamlining in line with Group restructure plans, and provides the opportunity for Telefónica to leverage its network reach further up the value chain. TIWS’ Beamonte to lead new unit, reporting into Tech boss José Cerdán.
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Partnerships & AlliancesT-Systems saddles up Salesforce unit MuleSoft
T-Sys is augmenting its digital solutions strategy with Anypoint Platform. MuleSoft relationship in development over past two years.
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Partnerships & AlliancesStrict daily regime powered SAP–T-Systems corona app tie-up
Corona-Warn-App downloaded more than 18 million times in Germany. Project conducted with ruthless efficiency and met initial target. Next steps being planned: app to be rolled out in ten more countries, and T-Systems focusing on ways to grow overall impact.
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Strategy & ChangeT-Systems launches Digital Solutions unit after integration rethink
New digitisation-focused unit first unveiled in April 2018. Detecon consultancy unit and T-Sys MMS no longer involved. New unit to have two joint leaders.
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Network & InfrastructureUK security industry braces for IP voice surge
Openreach looks set to take the plunge on all-IP exchange migration in the coming months and BT’s retail divisions are making a push for IP-based voice services. Industry body BSIA urging members to ensure electronic security estates are prepared for the impending analogue switch-off.
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Network & InfrastructureVodafone’s AI-based NOC overhaul steps up a gear
Migration of first line support tasks to Celfocus-supported CIAS system set to extend to ‘big four’ territories of Germany, Italy, Spain, and UK. Target is 50% of functions to be zero-touch by end of 2020. Project said to reflect shift to new collaborative models within Vodafone and ecosystem.
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Products & ServicesBT wants to be the Deliveroo of broadband
Group gets “re-imaginative” and fancies that AI can help it drastically reduce the wait customers face for broadband services. Exec admits current lag for broadband set up is “unacceptable”.
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Financial & PerformanceTelefónica talks up increasing digital relevance
Group believes seismic societal change will emphasise the relevance of emerging digital services. However, in recent months the rate of growth has been slowing, not accelerating. Corporate digitalisation still where the money’s at for Telefónica, with changes in the consumer market focused more on updating sales channels and improving ...
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PremiumTelefónica Transformation: ahead of schedule but hitting a bump
Digital services revenue hits 17% revenue increase year-on-year, with the bulk coming from video services. Telefónica Infra remains barebones, but the future looks promising.
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PremiumTelefónica’s FY19: building a hybrid engine for a juggernaut
Targets on profit and revenue for the year achieved, but Group now guiding for a period of ‘low and slow’ progress on key financial metrics. While financial growth looks hard to come by, Álvarez-Pallete is aiming to create a higher purpose for Telefónica and drive engagement with his transformation ...