Vodafone Consumer – Page 4
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Products & ServicesVodacom moves benefits scheme to next phase
Vodacom aims to boost revenue by offering SwitchedONBenefits to businesses, supported by Australian partner Mobecom.
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OperationsVodacom brings in TechM to push automation
Services and systems integrator exploring ways to take bot-based task handling to next level.
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Products & ServicesVodacom goes 4WD for consultancy venture
SA providers Letsema and Urbian tied on Digital Smart Service play, joining international heavweights Accenture and Deloitte.
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PremiumVodafone FY19–20 quick take: no change here
Read infers Group is better placed, post-Colao for economic downturn. Della Valle confirms new, AT Kearney-inspired €1bn cost-cutting plan, after trailering move in late-2019. No disruption to Read’s M&A overhaul, beyond Egypt. Targets hit but glitchy performance, both at OpCos and Vodafone Business.
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Products & ServicesVodafone shutters Bit and puts focus on yu
Closure a sign of Spanish OpCo’s move to a more fleet-footed go-to-market strategy.
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Public AffairsVodacom plays ball with CompCom on data pricing
Compromise found to help SA’s low-income groups access mobile data. Price elasticity expected to take sting out of sharp price cuts. Auction of 4G- and 5G-friendly spectrum still slated for late-2020.
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Vendor VoiceInterview: NETSCOUT’s journey across telco border
Massachusetts, US-based vendor tapping into themes of cloud infrastructure, cost efficiency, and churn reduction. Lightening of product portfolio, through disaggregation, enabling expansion into new use-cases around security, CX, bid data, and enterprise IoT. Cost-conscious Vodafone an early mover on shift away from integrated hardware/software.
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PremiumVodafone UK claims MORAN first
OpCo announces ‘active’ RAN-sharing capabilities. Partner O2 UK seems best-placed to take advantage. Broader sharing push at top of UK agenda.
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PremiumAmdocs tapped for effort to unclog Vodafone’s Spanish sales funnel
Vodafone Spain to do deeper dive into customer journeys. News fits a trend of Amdocs showcasing its presence across the Group.
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Products & ServicesVodafone UK free roaming may remain post-Brexit
A Vodafone UK (VfUK) spokesperson assured it had no plans to reintroduce roaming charges post-Brexit
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Strategy & ChangeReprieve for Talkmobile as Vodafone UK revamps brand
Further step in Group’s reconciliation with virtual operators.
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Products & ServicesVodafoneZiggo launches Wifi Assistant
Dutch OpCo releases tool to track and improve Wi-Fi performance in homes and offices.
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Products & ServicesVodafone Group revamps MyVodafone; puts app to work selling
Refreshed MyVodafone app launches; 16 markets targeted. Promises better personalisation. Leadership takes yet another shot at reducing retail costs. Forms part of Digital First strategy to upend retail channel model.
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Products & ServicesVodafone gets down to business with RCS
Group partners with Out There Media following two RCS-supported brand campaigns in South Africa. Vodafone’s Liz McCord: RCS Business Messaging is “the game-changer the industry has been waiting for”.
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PremiumVodafone error lands UK customers with £1,000 charges
Roaming Vodafone UK customers mistakenly given bills up to £9,000 in system error.
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Products & ServicesReverse Call feature introduced by Safaricom
Safaricom released a Reverse Call feature, enabling its customers to transfer the cost of a call to the receiver.
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PremiumVodafone UK customers hit with slow broadband speeds
Vodafone UK (VfUK) experienced slow peak-time broadband speeds for nearly one week towards the end of August 2019.
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PremiumVodafone Portugal and TechSee working on Vodafone Visual Support
Vodafone Portugal (VfP) is working with TechSee, a visual assistance solutions specialist, on an augmented reality-based customer support tool.
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Products & ServicesSouth Africa becomes ninth V by Vodafone territory
Internet of Things push expands to consumer space.
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Public Affairs
Vodafone Germany under more pressure to offer Vodafone Pass EU-wide
Consumer group wins bid to force VfD to offer Vodafone Pass across EU. VfD can appeal; court decision non-binding. Calls for a hefty fine on OpCo.
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