By Michelle Donegan2021-06-08T08:29:00
Source: Boudewijn Huysmans / Unsplash
Digital transformation at Vodafone’s procurement unit said to have driven positive Net Promoter Scores for user experience. VPC says it is now faster, more efficient, and has “happy” purchase orders. Process mining and machine learning driving further efficiencies.
By registering you will get immediate access to the rest of this article, plus:
“The detail is very good. Better than we get internally.” – GM, Vodafone OpCo
Want full access to all TelcoTitans content? Check out our subscription options.