By Michelle Donegan2021-06-08T08:29:00
Source: Boudewijn Huysmans / Unsplash
Digital transformation at Vodafone’s procurement unit said to have driven positive Net Promoter Scores for user experience. VPC says it is now faster, more efficient, and has “happy” purchase orders. Process mining and machine learning driving further efficiencies.
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“The detail is very good. Better than we get internally.” – GM, Vodafone OpCo