Operations – Page 8
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OperationsNew East London BT HQ preps for sale
One Braham, soon to be BT’s main office, is reportedly being readied for a £500m sale. BT due to move at the end of the year after leaving 81 Newgate Street.
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OperationsOTE hails completion of organisational revamp
Extraction of field and customer ops wrapped up as OTE seeks to bolster efficiency following challenging FY20. Early retirement programme continues to deliver savings.
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OperationsVodafone’s Read: “pre-COVID office concept is gone”
Future Ready office pilots taking place in UK, Czechia, and Hungary. Nick Read outlines long-term policy changes implemented in response to the pandemic, with norms changed to support a “hybrid” work future. Distributed, regional model to promote diversity and inclusion.
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OperationsTPG: no plans to drop Vodafone brand
Telco forced to clarify position on sub-brand strategy amid media speculation. Appointment of former Vodafone NZ exec to see refresh of brand strategy, with focus on driving better customer experience.
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OperationsBT picks Belfast for legal relaunch
Multi-million-pound investment goes towards revamp of Group’s legal presence. Another BT function chooses to switch activities across Irish Sea.
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OperationsMagyar Telekom looks for lodgers in new HQ
Operator looking to mitigate overheads after opting to permanently shift to a hybrid working model. 5,500-strong workforce largely remote since spring, bar brief return. Sub-letting to partners on the cards. Wider Group-level philosophy changes take effect.
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OperationsDeutsche Telekom brings IoT under German supervision
Organisational shift forms part of broader B2B realignment and looks focused on freshening up approach to enterprise 5G market.
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OperationsBT–EE meld: more execs become part of the mothership
BT’s de-duplication effort accelerates with more than two thirds of EE’s operations staff being swallowed up by its parent Group since April 2019.
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OperationsPandemic stalls Telefónica’s alarm JV launch
Pandemic lockdown said to have effectively wiped out the first quarter’s trading of Movistar Prosegur Alarmas, with crisis management the priority. Despite tough start, MPA customer base forecast to treble within a year.
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OperationsGlasgow and Dundee protected from office closures: BT
Ten cities now confirmed as locations BT plans to retain — although EE’s Hatfield base not yet on list.
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OperationsVodacom brings in TechM to push automation
Services and systems integrator exploring ways to take bot-based task handling to next level.
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OperationsO2 offloads lease handling to GCW
OB continues strategic overhaul of UK high street presence, with a “small number” of stores already on the market.
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OperationsDeutsche Telekom signs ten year solar energy deal with Vattenfall
Leadership seeks to set tone on sustainability. Operator trumpets 2030 emissions reduction target. Switch to renewables moves forward.
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OperationsBT Group scales new peaks with IT transformation expedition
The Da Vinci project is putting human-centric design at the core of BT’s IT approach, requiring a fundamental change in outlook for the telco. Higham’s programme helping BT cut IT costs by nearly 40%, while improving internal perceptions of the Group’s IT function through new services. Da Vinci approach ...
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OperationsDigital transformation (DTW19): culture change, reskilling crucial
Reskilling employees fundamental to Wind Tre’s digital transformation strategy. Cultural and organisational change critical for digital transformation to be adopted at scale and to succeed. Operators must change their corporate identity to attract vital new talent. Wind Tre CIO sceptical of vendor marketing of new technologies.
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OperationsTelefónica embraces short-term pain for data flexibility
Telefónica Mexico provided insights on building momentum on creating replicable data-driven local systems, with potential for wider deployment. Groundwork on establishing principles, and ensuring standardisation, vital to ensuring benefits can flow through to subsequent use cases. Real-world implementation of a standardised approach can cause initial localised pain, but is ...