BT Consumer – Page 6
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Premium
EE bows to unlimited pressure
New offerings show EE reversing course from early attempts to establish a 5G premium in the light of competitor pricing strategy.
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Infosys and BT Group flag “multi-million pound” transformation savings
BT bringing systems virtualisation benefits forward into a hybrid network set-up through solutions developed in conjunction with Infosys under the auspices of the TM Forum. Greater network efficiency through NetSecOps expected to materialise alongside cost-savings and improved customer experience. Enterprise leading the way with new OSS deployment, and accelerating ...
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Public Affairs
Ofcom opens up PIA and dark fibre, but altnets unhappy
Ofcom has decided to impose an unrestricted physical infrastructure access (PIA) remedy on BT in all four geographic markets that it identified based on physical infrastructure network competition. Regulated PIA has been available in business markets for some time, but the latest PIMR expands availability to the consumer ...
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BT Technology discusses need for modernisation
BT’s Chief Platform Architect says that telcos need to prioritise the modernisation of their systems.
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Content & TV
BT Sport launches an ultra-high definition channel
BT Sport launched a new channel to deliver live sports in ultra-high definition (UHD), high dynamic range (HDR), and Dolby Atmos sound format, at 50 frames per-second.
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EE fined by ICO for unwanted marketing messages
The Information Commissioner’s Office (ICO) fined EE £100,000 for sending more than 2.5 million direct marketing messages to its customers without their consent.
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BT Group confirms its BT Sport app will soon support 4K video
BT reportedly confirmed its BT Sport app for mobile, tablet, and large-screen devices will be able to support UltraHD 4K HDR video streaming quality from “later this summer”.
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EE expands its Video Data Pass service
EE added access to the BBC iPlayer and YouTube to its Video Data Pass service to give users zero-rated access to the apps.
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Divisional breakdown: BT Consumer still doing the heavy lifting
On a division-by-division basis, FY18-19 proved tough across the Group. Consumer again was the principal element of the business in which key financial metrics remain solely in the black. However, there are signs that trends are changing, and, while the headwinds that have beset Enterprise and Global Services may ...
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Premium
BT upgrades performance management across contact centres
Increasingly UK-based contact centre employees to see performance analysed with customer experience-focused analytics software.
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Premium
BT Enterprise sets out to prove its worth
CEO McQuade is aiming to reframe BT Enterprise’s steady-and-profitable business in largely declining markets as a more forward-looking digitalised unit ready and able to deliver next-generation services to businesses small and large. Pace of IP transition to accelerate, and the potential rise of SD-WAN is now seen as an ...