BT Consumer – Page 6
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EE tops RootMetrics’ 5G tests in Cardiff and Birmingham
EE outperforms Vodafone in early tests of 5G performance in the UK.
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PremiumBT and EE sign up to BritBox
BT has been named a BritBox partner, which will create products and services around the TV streaming service.
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PremiumContactEngine and BT Enterprise in award-winning partnership
BT Enterprise and ContactEngine, in partnership to create AI-based conversations, win at UK Customer Experience Awards 2019.
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PremiumEE brings 5G to 14 more UK cities
EE launches 5G services in cities across the UK, including Glasgow, Huddersfield, and Liverpool.
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Public AffairsLabour promises nationalised free broadband for all — BTwatch’s first take
Considerable speculation and debate on the future of UK communications infrastructure and the sector was sparked by a new Labour Party policy. In its Manifesto for the upcoming UK General Election, Labour is committing to the nationalisation of major elements of BT Group that relate to the provision of ...
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Public AffairsPlusnet faces further negative publicity over billing issues
Plusnet, BT Consumer’s budget-brand internet service provider (ISP) subsidiary, faced further negative publicity over billing issues, after its system failed to take payments from hundreds of customers for a period of up to four months.
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PremiumBT commits to cut prices for out-of-contract and vulnerable customers
Ofcom set out a range of measures to help ensure that out-of-contract broadband customers pay fairer prices and providers offer better protection to vulnerable customers.
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PremiumBT Consumer faces continued scrutiny over broadband pricing
BT Consumer was hit with further negative publicity for overcharging long-term broadband customers.
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PremiumEE extends same-day smartphone delivery service to other major UK cities
EE extended its same-day smartphone delivery and set-up service across more of London and to Birmingham and Manchester.
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Premium5G up and running for BT Mobile
BT Mobile launched a range of 5G smartphone plans for consumer and business customers across more than 20 towns and cities in the UK, and aims to extend coverage to a further 25 locations, with speeds of 100Mbps–150Mbps, by the end of 2019.
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PremiumBT Consumer strategy feeds into Beyond Limits goals
Consumer division to spearhead BT’s refreshed higher profile through customer experience development and partnership focus in line with 2018 strategy. Superfast services become default, with free upgrades pushed to 700,000 FTTC holdouts. New products on the horizon, but details remain vague, and TV refresh pushed into 2020. Social projects ...
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PremiumPlusnet rated the most complained-about fixed broadband provider
Plusnet, BT Consumer’s alternative internet service provider (ISP) subsidiary, was rated as the most complained-about fixed broadband provider in Ofcom’s Telecoms and pay TV complaints update for the first quarter of 2019.
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PremiumEE bows to unlimited pressure
New offerings show EE reversing course from early attempts to establish a 5G premium in the light of competitor pricing strategy.
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PremiumInfosys and BT Group flag “multi-million pound” transformation savings
BT bringing systems virtualisation benefits forward into a hybrid network set-up through solutions developed in conjunction with Infosys under the auspices of the TM Forum. Greater network efficiency through NetSecOps expected to materialise alongside cost-savings and improved customer experience. Enterprise leading the way with new OSS deployment, and accelerating ...
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Public AffairsOfcom opens up PIA and dark fibre, but altnets unhappy
Ofcom has decided to impose an unrestricted physical infrastructure access (PIA) remedy on BT in all four geographic markets that it identified based on physical infrastructure network competition. Regulated PIA has been available in business markets for some time, but the latest PIMR expands availability to the consumer ...
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PremiumBT Technology discusses need for modernisation
BT’s Chief Platform Architect says that telcos need to prioritise the modernisation of their systems.
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Content & TVBT Sport launches an ultra-high definition channel
BT Sport launched a new channel to deliver live sports in ultra-high definition (UHD), high dynamic range (HDR), and Dolby Atmos sound format, at 50 frames per-second.
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PremiumEE fined by ICO for unwanted marketing messages
The Information Commissioner’s Office (ICO) fined EE £100,000 for sending more than 2.5 million direct marketing messages to its customers without their consent.
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PremiumBT Group confirms its BT Sport app will soon support 4K video
BT reportedly confirmed its BT Sport app for mobile, tablet, and large-screen devices will be able to support UltraHD 4K HDR video streaming quality from “later this summer”.
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PremiumEE expands its Video Data Pass service
EE added access to the BBC iPlayer and YouTube to its Video Data Pass service to give users zero-rated access to the apps.