BT Consumer – Page 5
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BT Consumer completes customer service onshoring
BT Consumer flagged completion of the onshoring of all its customer service contact centres, which it claimed was ahead of a previously declared deadline of 31 December 2020.
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Public Affairs
Ofcom’s quarterly complaints report good news for EE
Ofcom’s quarterly Telecom and Pay TV Complaints report revealed comparatively positive numbers for BT Consumer’s fixed broadband and landline offerings, but mixed results in mobile, with EE excelling compared with a struggling BT Mobile.
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EE: Free roaming will survive Brexit
EE assured it had no plans to reintroduce roaming charges post-Brexit, despite warnings from the British government that Roam Like at Home arrangements may end for UK citizens visiting the EU
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BT Consumer launched Digital Voice
The next step in the operator’s transition to all-digital, all-IP voice.
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BT extends 5G mobile offering
BT extended its 5G mobile offering to all customers, reversing an earlier decision to limit the high-speed service to premium Halo packages.
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BT Consumer pairs with Google for Stadia
BT deal with Google Stadia means consumers can access the new cloud gaming platform in the UK.
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BT’s H1 FY19–20 divisional round up
BT is continuing its balancing act of underlining the importance of being competitive in retail markets while not being dragged downwards on pricing. Jansen appears ready to fight all comers, while Consumer Chief Executive Marc Allera spends more time emphasising building services that can justify charging a premium.
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BT’s H1 FY19–20: Jansen warns this might sting a little…
In-line performance, and commitments to keep building transformational momentum, but medicine may have short-term side effects. Fibre acceleration revving up, but uncertainty, both political and regulatory, acting as a brake. Lowth committed to prudence, but open to upping investment. Consumer getting more combative, Enterprise hoping to ride the waves ...
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EE tops RootMetrics’ 5G tests in Cardiff and Birmingham
EE outperforms Vodafone in early tests of 5G performance in the UK.
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BT and EE sign up to BritBox
BT has been named a BritBox partner, which will create products and services around the TV streaming service.
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ContactEngine and BT Enterprise in award-winning partnership
BT Enterprise and ContactEngine, in partnership to create AI-based conversations, win at UK Customer Experience Awards 2019.
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EE brings 5G to 14 more UK cities
EE launches 5G services in cities across the UK, including Glasgow, Huddersfield, and Liverpool.
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Public Affairs
Labour promises nationalised free broadband for all — BTwatch’s first take
Considerable speculation and debate on the future of UK communications infrastructure and the sector was sparked by a new Labour Party policy. In its Manifesto for the upcoming UK General Election, Labour is committing to the nationalisation of major elements of BT Group that relate to the provision of ...
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Public Affairs
Plusnet faces further negative publicity over billing issues
Plusnet, BT Consumer’s budget-brand internet service provider (ISP) subsidiary, faced further negative publicity over billing issues, after its system failed to take payments from hundreds of customers for a period of up to four months.
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BT commits to cut prices for out-of-contract and vulnerable customers
Ofcom set out a range of measures to help ensure that out-of-contract broadband customers pay fairer prices and providers offer better protection to vulnerable customers.
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BT Consumer faces continued scrutiny over broadband pricing
BT Consumer was hit with further negative publicity for overcharging long-term broadband customers.
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EE extends same-day smartphone delivery service to other major UK cities
EE extended its same-day smartphone delivery and set-up service across more of London and to Birmingham and Manchester.
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5G up and running for BT Mobile
BT Mobile launched a range of 5G smartphone plans for consumer and business customers across more than 20 towns and cities in the UK, and aims to extend coverage to a further 25 locations, with speeds of 100Mbps–150Mbps, by the end of 2019.
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BT Consumer strategy feeds into Beyond Limits goals
Consumer division to spearhead BT’s refreshed higher profile through customer experience development and partnership focus in line with 2018 strategy. Superfast services become default, with free upgrades pushed to 700,000 FTTC holdouts. New products on the horizon, but details remain vague, and TV refresh pushed into 2020. Social projects ...
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Plusnet rated the most complained-about fixed broadband provider
Plusnet, BT Consumer’s alternative internet service provider (ISP) subsidiary, was rated as the most complained-about fixed broadband provider in Ofcom’s Telecoms and pay TV complaints update for the first quarter of 2019.