BT Consumer – Page 5
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Products & ServicesEE targets SMEs with new data pack
5G-ready bundles for small businesses: jumping the work–play divide. Smart Benefits get a spotlight.
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Consumer (B2C)BT ends inflation-only price hikes to fund fibre
CPI + 3.9% set as new price rise formula across BT’s consumer products. Covering increased infrastructure investment is the party line, but move is an awkward reversal of recent commitment to inflation-only increases. Liberty Global’s CEO Fries describes the switch as a “whoops” moment for the rival to his ...
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Strategy & Change
Green sees ‘correction’ in TV sports rights prices
BT is attempting to turn down the heat on expectations for broadcast sport auctions in a market that has already seen signs of cooling.
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PremiumElsewhere in BT Consumer: WFH adaptations continue; BT Sport freshens content
COVID-19-led adaptation continues as BT Sport freshens content and go-to-market, and Consumer debuts second line service for work-from-homers.
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PremiumBT Sport turns to arch-rival Sky for media sales
Launch partner Channel 4 displaced after seven years.
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PremiumElsewhere in BT Enterprise: ContactEngine partnership gets praise
Innovation leader Millard stresses enthusiasm for automation and digitisation in customer support.
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Strategy & ChangeThe ups and downs of being a good sport
BT Sport hit with negative publicity amid tardy coronavirus response. Season’s televised football up in the air.
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PremiumBT Sport rolls out app updates
BT Sport rolled out an update to its Android and iOS applications with the aim of making navigation easier.
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PremiumVirgin Media bites back in Bristol billboard campaign
Virgin Media UK took a pop at BT’s fibre-to-the-premises (FTTP) advertising in the city of Bristol by branding it as “dubious” and “unsubstantiated”.
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PremiumEE offers complimentary BritBox
EE is to offer new and existing pay-monthly mobile and tablet customers a free six-month subscription to BritBox.
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PremiumBT Yahoo! emails to be migrated
BT is reportedly taking another stab at migrating BT Yahoo! email users away from legacy Yahoo! accounts in a trial limited to a small number of customers.
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PremiumBT Consumer, EE hike prices
There were rumblings in the press in response to price rises from BT Consumer and EE, with the customer-facing businesses implementing their latest inflation-based changes.
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PremiumBT Consumer completes customer service onshoring
BT Consumer flagged completion of the onshoring of all its customer service contact centres, which it claimed was ahead of a previously declared deadline of 31 December 2020.
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Public AffairsOfcom’s quarterly complaints report good news for EE
Ofcom’s quarterly Telecom and Pay TV Complaints report revealed comparatively positive numbers for BT Consumer’s fixed broadband and landline offerings, but mixed results in mobile, with EE excelling compared with a struggling BT Mobile.
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PremiumEE: Free roaming will survive Brexit
EE assured it had no plans to reintroduce roaming charges post-Brexit, despite warnings from the British government that Roam Like at Home arrangements may end for UK citizens visiting the EU
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PremiumBT Consumer launched Digital Voice
The next step in the operator’s transition to all-digital, all-IP voice.
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PremiumBT extends 5G mobile offering
BT extended its 5G mobile offering to all customers, reversing an earlier decision to limit the high-speed service to premium Halo packages.
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PremiumBT Consumer pairs with Google for Stadia
BT deal with Google Stadia means consumers can access the new cloud gaming platform in the UK.
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PremiumBT’s H1 FY19–20 divisional round up
BT is continuing its balancing act of underlining the importance of being competitive in retail markets while not being dragged downwards on pricing. Jansen appears ready to fight all comers, while Consumer Chief Executive Marc Allera spends more time emphasising building services that can justify charging a premium.
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PremiumBT’s H1 FY19–20: Jansen warns this might sting a little…
In-line performance, and commitments to keep building transformational momentum, but medicine may have short-term side effects. Fibre acceleration revving up, but uncertainty, both political and regulatory, acting as a brake. Lowth committed to prudence, but open to upping investment. Consumer getting more combative, Enterprise hoping to ride the waves ...