All Billing (charging) articles – Page 2
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Public AffairsVodafone Idea faces TRAI criticism
India’s operators, including Vodafone Idea (VfI), faced continued criticism over the issue of dropped call rates, after the Telecommunications Regulatory Authority of India (TRAI) said it was maintaining focus on improving voice service quality.
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PremiumBT Consumer, EE hike prices
There were rumblings in the press in response to price rises from BT Consumer and EE, with the customer-facing businesses implementing their latest inflation-based changes.
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PremiumWilder-Fury bout exclusive on BT Sport
The Deontay Wilder–Tyson Fury heavyweight boxing rematch broadcast on BT Sport’s pay-per-view (PPV) channel was tagged as one of the most lucrative PPV TV events ever held.
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PremiumCitizens Advice criticises Vodafone UK for out-of-contract offers
Vodafone UK (VfUK) was criticised by consumer information organisation Citizens Advice for not going “nearly far enough” with discounts proposed for mobile customers once their contracts have ended
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PremiumBNetzA renews m-payments legislation
Germany’s BNetzA introduced new rules designed to make m-payments for subscription services and one-off purchases more secure and transparent.
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PremiumVodafone Ireland, SLA Digital partnership expands
VfIr appointed SLA Digital as its managed service provider for Direct Carrier Billing (DCB).
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Products & ServicesVivo brings carrier billing to Brazil
Telefónica|Vivo was the first operator in Brazil to offer carrier billing for Globoplay, a major local video-streaming platform.
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PremiumSaphety wins invoicing contract with Vodafone Hungary
Electronic billing specialist Saphety won a three-year contract to install and support an electronic invoicing system at Vodafone Hungary (VfH).
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PremiumVodafone error lands UK customers with £1,000 charges
Roaming Vodafone UK customers mistakenly given bills up to £9,000 in system error.
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Public AffairsVodafone Idea accused of IUC fraud
Indian operators alleged to ”fraudently masquerade” wireline numbers by local regulatory authority.
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PremiumMDS supplies UK portal for direct partners
Telefónica UK (O2 UK) and its long-time partner MDS Global flagged the joint development of a new Partner Insight Portal, which aims to provide direct sales partners of O2 UK with customer and business intelligence data.
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PremiumBNetzA imposes new porting charges on German mobile operators
Bundesnetzagentur (BNetzA), Germany’s telecoms regulator, made a ruling on porting charges that will affect Telekom Deutschland (TDE) and the country’s other mobile operators.
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Public AffairsPlusnet faces further negative publicity over billing issues
Plusnet, BT Consumer’s budget-brand internet service provider (ISP) subsidiary, faced further negative publicity over billing issues, after its system failed to take payments from hundreds of customers for a period of up to four months.
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PremiumBT commits to cut prices for out-of-contract and vulnerable customers
Ofcom set out a range of measures to help ensure that out-of-contract broadband customers pay fairer prices and providers offer better protection to vulnerable customers.
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PremiumBT Consumer faces continued scrutiny over broadband pricing
BT Consumer was hit with further negative publicity for overcharging long-term broadband customers.
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Public Affairsgiffgaff fined £1.4m after millions are overcharged
Ofcom’s hefty fine for the self-acknowledged error within giffgaff intended to act as a warning to all operators on the duty of care linked to billing.
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Public AffairsVodafone Hutchinson Australia fined for misleading billing service
VHA admitted it had made false or misleading representations about its third-party direct carrier billing service, agreeing to refund customers.
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Strategy & ChangeDTW19: Vodafone Germany on charge to cloud payments
Long-running, Huawei-supported project said to have been met well, with customer experience and efficiencies benefits. Some compromises made on legacy and vendor retention.
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Products & ServicesTelefónica ramps up AURA
Telefónica provided insights into its AURA strategy, including more market launches. Microsoft’s position as a partner remains a core element of the project. Commitment reiterated to overcoming the challenge of combining local services with a central unified vision.
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