- Germany’s BNetzA introduced new rules designed to make m‑payments for subscription services and one‑off purchases more secure and transparent.
With effect from February 2020, Germany’s Bundesnetzagentur (Federal Network Agency/BNetzA) introduced new rules designed to make m‑payments for subscription services and one‑off purchases more secure and transparent. Under the new norms, mobile operators are only permitted to charge customers for third‑party services if they are redirected from a third‑party website for the payment process, or if the operator implements defined consumer protection measures. BNetzA said operators should also provide a money‑back guarantee under certain conditions. It has set up a website for third‑party billing complaints. Telekom Deutschland was listed as one of a number of providers that use the combination model and provide the money‑back guarantee. As of January 2020, the NatCo lists 27 providers that are deemed “trusted partners” for its charge-to-bill service. Nonetheless, the practice of charging direct to the mobile bill has proved contentious, since mobile customers sometimes find they have been charged for services to which they did not intentionally subscribe. In recognition of this, TDE allows customers to block and unblock such providers for no extra charge.