Operations & Transformation – Page 24
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Partnerships & AlliancesStill no date for Safaricom Ethiopia launch
STE indicates it is close to reaching network-sharing agreements with Ethio Telecom. Changes to national payments law should pave way for M-PESA.
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OperationsVodafone exec hails big data benefits of Google Cloud
Ignacio Garcia says Vodafone collaboration with Google Cloud Platform has helped improved customer satisfaction and lower TCO. Platform processed more than 100 exabytes from Group operations in 2021.
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OperationsTelefónica tightens management focus for Spanish platform play
Previously heralded Industry Verticals unit now up and running as Telefónica implements a more ambitious multi-play strategy. Growing Wholesale business receives dedicated leadership, while regional management will take greater role in supporting B2B sector. Brand manager Serrahima given broader remit to improve customer experience in all sectors.
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Strategy & ChangeEmbrace the era of “never normal” — Teradata CTO Stephen Brobst
Telcos must learn from financial services peers and embrace disruption as a welcome driver of innovation. Resilient telcos that use data-driven insights to innovate will thrive, while brittle players that oppose disruption will atrophy.
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OperationsTelekom Deutschland CEO urges regional decision making
First meeting of five ‘Regio Circles’ takes place in Berlin. Gopalan keen to empower local customer-facing units to improve end-user experiences. Fibre and 5G services a priority.
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Strategy & ChangeTelekom Deutschland to change tariffs in fight against ‘cheap is cool’ mentality
TDE Sales & Service lead Ferri Abolhassan says tariffs will be restructured later this year. Customer satisfaction a priority, with service identified as a key differentiator.
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Strategy & ChangeTelcos seek security in the cloud as 5G grows
Telefónica’s Patricia Diez Munoz acclaims 5G security credentials, but edge deployments and multi-vendor environments bring new challenges. Neil McRae of BT positions security at the fore of cloud-native transformation and calls on vendors to finally ditch legacy attitudes to security, and the days of “stupid passwords”.
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OperationsVivo refocuses M&A strategy with CVC launch
Vivo Ventures expected to become one of the largest CVCs in Brazil. Plans to invest BRL 320m across a number of startups over the next five years.
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OperationsDeutsche Telekom setting up new IT consulting arm
New consultancy business added to brief of Group CIO Peter Leukert. Move appears designed to support Group’s ERP transformation. Step comes amid wait for confirmation of ERP outsourcing deal with Accenture.
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People“Stability and continuity” key as Al-Saleh extends T-Systems stay
Chief Executive agrees to continue leading the business until at least 2027. Will guide T-Systems through “the next phase” following four-year transitional period.
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OperationsCost-cutter and digitiser _VOIS: Vodafone’s agent of change lands in three new Local Markets
Vodafone Intelligent Solutions said to have created new bases in Albania, Turkey, and the UK. Group’s long-term centralisation efforts netted over €1.2bn in savings in the three years to March 2021.
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OperationsTPG cleared to separate wholesale and retail operations
Australian Competition and Consumer Commission greenlights ‘joint functional separation’ of the subsidiaries from 7 October 2022. Regulator believes the move will enhance competition in both segments. TPG is looking to create a new fibre-to-the-building (FTTB) wholesale business.
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PremiumT-Sys extends Spanish hiring spree to Reus centre
T-Systems Iberia to hire 300 employees in Catalan city. Move runs in parallel with expansions in Barcelona and Granada. Spanish unit claims to be experiencing rapid growth and seen as positioning for NextGenerationEU recovery funding opportunities.
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Operations“A country with enormous potential”: Safaricom poised for Ethiopia launch
Safaricom Telecommunications Ethiopia aims to go live on 9 April 2022. Hopes to add M-PESA within the next 12 months. Over 300 staff recruited to work in the country.
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Public AffairsÁlvarez-Pallete lambasts regulators for being stuck in the past
If WhatsApp et al are not regulated, then neither should Telefónica, he says. Álvarez-Pallete accuses Spanish regulator of dragging its feet over reforms.
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M&ATelefónica Tech boosts Microsoft partnership with Incremental acquisition
Incremental Group to be integrated into Telefónica Tech UK&I. £175m fee dependent on future performance. Acquisition sees Telefónica Tech UK&I become one of Microsoft’s largest partners in the UK.
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PremiumTelefónica people moves: VM O2 signings target cultural transformation
VM O2 gives Culture Transformation titles to Brian Høi and Julie Sofie Thomsen, while Digital domain gets new People Director. Group-wide IT and networks procurement swaps. Integrated Telefónica Tech UK&I cements healthcare focus with new account director. Vivo names IT directors for Operations and Cloud & Infrastructure leadership. Data ...
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Strategy & ChangeVodafone to roll out hybrid working, shrink Newbury HQ
Vodafone seeks sale and leaseback options for The Connection HQ, new Manchester and Newark hubs, and repurposed Stoke-on-Trent site all part of shift to permanent “blended working” model. New approach to work underpinned by “flexibility and trust”, instilling lessons learnt under pandemic conditions.
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OperationsDT outlines ‘digital experts’ upskill target
2021 Annual Report sets 17% digital workforce target within three years. Places emphasis on in-house digital upskilling; recruiting outside digital talent seen as “challenging”. Overall FTE headcount drops 4% year-on-year, but Group still manages to hire more than 8,000 employees outside the USA with focus on IT and technical ...
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OperationsT-Systems closes Russian consulting business
Management and technology consultancy Detecon ends Russian activity in response to Ukraine crisis.