All BT Consumer articles – Page 13
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Partnerships & AlliancesBT buys in to Enjoy personal service
“Commerce-at-home” service provider earns four-year contract renewal. BT now an investor in the company as it weighs up a SPAC-delivered listing.
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Suppliers & SCMRest of BT contact centres to adopt NICE tech
BT deploys solutions from longstanding partner across “additional lines of business” to optimise processes and boost customer retention.
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PremiumElsewhere in BT Consumer: Extreme E rights nabbed
BT Sport takes racing rights and targets Ashes renewal.
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PremiumBT people moves: Karonis replacement named at Enterprise
Following the launch of BT Digital and BT Networks, Dave Matthews was appointed BT Enterprise CTIO to fill Karonis’ shoes. BT Non-Executive Director Cheshire takes a Chairman role at Spire Healthcare. BT Global SVP Roger Woodend departs for AWS.
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Consumer (B2C)BT reshuffles customer comms partner pack
Strategic marketing consultancy Go Inspire displaces Williams Lea for below-the-line marketing contract. CCgroup and The Academy added to BT Consumer agency portfolio in brand awareness push.
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Consumer (B2C)BT Sport signs billboard deal
BT Sport launched a campaign with Ocean Outdoors to broadcast Champions League highlight reels on its digital billboards.
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Strategy & ChangeElsewhere in Openreach: Superfast Cymru targets missed
Outage in Bridgeton; progress update on Superfast Cymru Phase 2; Openreach partner on brink; 4.5 million fibred up.
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PremiumElsewhere in BT Consumer: premium broadband competition grows
Vodafone UK takes swing at Consumer’s premium broadband service; net neutrality debate resurfaces.
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Public AffairsOfcom gives BT fibre pricing freedom, but adds burdens
Openreach not to face caps or controls on national ultrafast pricing until 2031, as long as it is “fair and reasonable”. Locally-targeted pricing from Openreach prohibited as Ofcom seeks to protect emerging altnets. BT Consumer may lose some edge from 90 day notice period for new propositions from Openreach. ...
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PremiumBT going it alone with Shared Rural Network plans
O2, Three, and Vodafone reach agreement to construct more than 220 new 4G masts by 2024, taking partial ‘not-spot’ coverage to 84% of UK landmass. Sites will cover areas BT/EE already reach, with “historic investment” seemingly respected, per Allera’s request. Frozen out of initial announcement, BT updated on its ...
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PremiumBT people moves: Chairman du Plessis steps down from post
Jan du Plessis relinquishes chairmanship after four years, Ian Cheshire emerges as potential successor. Former Chairman Michael Rake also seeks a change after stepping down from his Huawei UK posting. Sherman understudy Johanna Lim leaves for Amazon.
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PremiumElsewhere in BT Consumer: spectrum auction looms
UK spectrum auction inches closer, although Ofcom still cautious; Digital Voice expansion; rights picked up in MotoGP and cricket.
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PremiumBT people moves: Groth joins Data & AI team
BT continues Digital refresh: Group Data & AI Solutions unit further fills out with Groth joining to lead partnerships. Weston picks up Transformation Performance remit at Global. Chet Patel takes Americas MD spot at Global, with Vanderick holding fort as MD, Commercial. James Lilley to drive all-IP for Openreach ...
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PremiumBT Q3 FY20–21 results: gone today, (hopefully) here tomorrow
Nobody obviously interested in Q3, but shares down sharply. Calendar of optimism around pandemic bounce back and fresh starts. Jansen despairingly concedes transformation will take at least five years. BT doing best to railroad Ofcom on fibre-critical WFTMR.
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PeopleBT’s Jansen set to add Sharp Shuter to evolving dream team
BT Enterprise successor Rob Shuter to land at the start of February. Shuter and Chief Digital & Innovation Officer Harmeen Mehta fill out Jansen’s A-Team, leading “furious” pursuit of transformation goals. New hires complement other Group rising stars, adding gusto to the Jansen manifesto.
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Partnerships & Alliances5G opening doors for BT in Warwickshire
Group pushing for startup ecosystem based on broad-sweeping open innovation partnership with Warwick Uni. 5G to be expediated to Leamington Spa and wider network, with opportunities for gaming cluster highlighted.
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PremiumElsewhere in BT Consumer: EE waives roaming
EE waives EU roaming charges, broadband guarantees personalised, lockdown learning backed.
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PremiumBT people moves: network strategy and internal learning changes
Lovelock takes internal learning spot to action Blewitt’s ecosystem development. Adrian Joseph adds Direct Line to his portfolio. Sports Rights MD Haworth makes tracks. Former BT fleet CEO takes to Enterprise.