Telefónica Consumer – Page 3
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Suppliers & SCMAtento targets ‘reshaped’ Telefónica relationship
Contact centre operator Atento claims largest share of Telefónica CX spend. As Atento-Telefónica MSA expiration nears, the priority is to “earn” business from the operator going forward. Telefónica eyes CX digitalisation in ongoing operational efficiency drive.
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Products & ServicesHandset leases lumped into Movistar Fusión 5G bundles
Three-year lease agreements attached to convergence bundles potentially undermining commitments to removing minimum terms. Price increase in “disguise”, says Spanish media. Telco attempts to drive uptake of 5G-enabled mobile devices, amid 5G rollout efforts.
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Consumer (B2C)Telefónica|Vivo adds in-app shopping to Vivo Play
Brazilian OB marketing new platform as “one-stop-shop” for digital products and services. Shopping app limited to browsing, with TV-based payment solution still under development. Similar to e-commerce platform developed by Movistar for ‘smart-home’ in Spain.
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Partnerships & AlliancesTelefónica|Vivo opts to join Dotz for further five years
Vivo extends collaboration with long-time customer loyalty partner, with focus on achieving retention boost. Brazilian operator also eyeing stake in Dotz. Amazon and Apple join Vivo in Dotz partner ecosystem.
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PremiumVivo selects Ericsson for charging solution
B2B and B2C charging consolidated on vendor’s OpenStack-enabled Ericsson Charging platform. Agreement builds on 2012 BSS partnership, with an eye to deployment of emerging 5G products and use cases.
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Strategy & ChangePlay axed from Telefónica Mexico’s content offering
OB opting to strengthen alliances with other OTT players instead of building out own video content platform. Movistar Play remains live in a host of other Latin American markets, but ambitious growth targets across LatAm far off realisation.
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Venturing & InvestmentsTwo Movistar Money ventures set for take-off
Consumer finance business green-lighted for launch in Colombia, enabling Group to extend partnership with stakeholder BBVA. Telco also heading trials of similar personal loan service in Mexico, with Banco Sabadell on the scene. Both moves continue recent refresh of Telefónica’s financial services partnerships.
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Consumer (B2C)Movistar steps up smart-home drive
Longstanding partner and stakeholder CaixaBank namechecked as partner on TV-based payment solution. Group’s smart-home play given potential leg up by pandemic, with expanded Living Apps catalogue.
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Venturing & InvestmentsInnovation in the crosshairs: Wayra X and Wayra Builder launched
Wayra marks tenth birthday with launch of all-digital hub Wayra X. Innovation arm looking beyond Telefónica footprint. Wayra Builder released to target tie-ups with external investors for internal tech spin-outs.
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Partnerships & AlliancesDrillisch soldiers on with roaming talks
Prospective MNO confirms it is seeking one national roaming agreement. DT’s Höttges questions whether potential rival is serious about building its own 5G network. Talks with Telefónica described as ‘constructive’.
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Products & ServicesTelefónica|Vivo gearing up for Disney+ launch
Vivo melding OTT service with three separate payment plans from mid-November 2020. OTT market spiking, with operator attempting to keep pace.
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PeopleTelefónica moves: Global Solutions restructured
Telefónica Insurance names a Director General as it expands its footprint. Telefónica Global Solutions rejig makes an impact. 4iQ gets new CEO well-versed in strategic sales. A shift in UK SMB leads.
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Venturing & InvestmentsTelefónica's new alarms JV gets personal with security offer
After a difficult start, Telefónica’s home security JV is developing new services. Launch of personal security offer marks new commercial phase for Movistar Prosegur Alarmas.
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Strategy & ChangeElsewhere in Telefónica Hispanoamérica: Chile offloads spectrum; Argentina-Red Hat platform makes the shortlist
Movistar Play a regional player; Movistar and Red Hat share award nom; Chilean regulator wins spectrum standoff.
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Products & ServicesTelefónica adds cyber protection to insurance portfolio
The Group seeks to tap into new growth area to bolster its staid device insurance business.
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Partnerships & AlliancesMovistar Salud: Telefónica returns to e-health
Portfolio diversified with new telemedicine proposition. Salud family of services marketed for enterprise and home. Public health partnerships also in the offing.
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Strategy & ChangeServices at the core of enigmatic Telefónica Tech
Beyond the big talk about Telefónica Tech, associated revenue remains modest, and growth not immune to pandemic impacts.
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Suppliers & SCMAtento eyes renewed Telefónica relationship
Former Group subsidiary indicates it is discussing a refresh of partnership. COVID-19 takes a toll on Atento Q2 revenue.
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Suppliers & SCMConduent to tidy O2 Germany’s mailroom
US-based mailroom digitiser brought in to support goals to become CX and digital champion.
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Consumer (B2C)Mexico price war heats up as Movistar leverages AT&T network
Movistar Mexico is taking advantage of an enhanced 4G footprint. Wading in to battle with both the incumbent and edgier MVNOs. Data-driven price war.
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