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Atento targets ‘reshaped’ Telefónica relationship
Neal Doran and 
Joseph Purnell2021-05-12T15:06:00
Source: Atento
Contact centre operator Atento claims largest share of Telefónica CX spend. As Atento-Telefónica MSA expiration nears, the priority is to “earn” business from the operator going forward. Telefónica eyes CX digitalisation in ongoing operational efficiency drive.
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