- Telco Insight
- Digital Infra
- People
- Strategy
- Eventwatch
- TelcoFutures
- Telcowatch Premium
- Perspectives
Vector Technologies: Telcos must own interoperability to leverage multi-vendor strategic benefits
Elisa Polystar: Take a shortcut through the hype cycle for effective network automation
Interview: Avealto’s Walt Anderson says ‘time has come’ for atmosat
Allot: Access security is a digital right that will differentiate operators and help monetise 5G
- Network & Digital
- TelcoX EMEA Leadership & Performance Study
- Subscribe
Close menu
- Home
- Telco Insight
- Digital Infra
- People
- Strategy
- Eventwatch
- TelcoFutures
- Telcowatch Premium
- Perspectives
- Network & Digital
- TelcoX EMEA Leadership & Performance Study
- Subscribe
BT taps into Salesforce on enterprise CX
Anne Morris2021-05-26T11:02:00
Source: Salesforce
BT’s Amit Sharma provides insights into the Group’s collaboration with Salesforce on the implementation of Open APIs. Aim is to create a more automated, digitally-led customer experience for enterprises. Project sees adoption of iterative approach, with less ‘big bang’.
Register to continue reading this article
Already registered? Sign in here.
Register for free to keep reading
By registering for a free account, you will get immediate access to the rest of this article, plus:
- Enhanced access to TelcoTitans with three free article views per month
- TelcoTitans Daily and Weekly newsletter briefings
“The detail is very good. Better than we get internally.” – GM, Vodafone OpCo
Want full access to TelcoTitans content? Check out our subscription options.