Interview: CDIO on Orange Business’ pivot to greenfield, ‘AI first’ tech stack

This article includes:

• Themes: Agentic AI; AI agents; AI native; Architectural blueprint; Automation first; Configure, price, quote (CPQ); Data driven monitoring; Digital self service; Earnings before interest, tax, depreciation and amortisation after leases (EBITDAaL); Enterprise catalogue pricing (EPC); Evolution Platform; Fixed-only services; Generative AI; Greenfield IT; Hyper disruptive operating model; Integration platform; Interoperable AI; Legacy IT; Live Intelligence; Merger and acquisition (M&A); Minimum marketable product; Minimum viable product; Observability; Open source software; Order fulfilment; Platform company; Product roadmap; Project management; Quote & Order; Revenue decline; Secure Access service Edge (SASE); Service assurance; Service orchestration; Service order management; Software-defined wide area networking (SD-WAN); Strategic stack; Voice services.
• Events: Greenfield IT launch; Integration platform deal; Lead the future strategy; Request for proposals (RFP); ServiceNow agreement; Supplier signings; TelcoTitans interview.
• People: Christel Heydemann; Hriday Ravindranath; Laurent Leboucher.
• Geographic: Europe; France.
• Organisations: Blue Planet; Ciena; Cisco; CSG; Orange Business; Orange Cyberdefense; Orange Group; ServiceNow; Splunk.