BT Consumer
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Public AffairsOfcom gives BT fibre pricing freedom, but adds burdens
Openreach not to face caps or controls on national ultrafast pricing until 2031, as long as it is “ fair and reasonable ”. Locally-targeted pricing from Openreach prohibited as Ofcom seeks to protect emerging altnets. BT Consumer may lose some edge from 90 day notice period ...
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Consumer (B2C)
BT going it alone with Shared Rural Network plans
O2, Three, and Vodafone reach agreement to construct more than 220 new 4G masts by 2024, taking partial ‘not‑spot’ coverage to 84% of UK landmass. Sites will cover areas BT/EE already reach, with “ historic investment ” seemingly respected, per Allera’s request. Frozen out of initial announcement, ...
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Consumer (B2C)
Elsewhere in BT Consumer: spectrum auction looms
UK spectrum auction inches closer, although Ofcom still cautious; Digital Voice expansion; rights picked up in MotoGP and cricket.
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Consumer (B2C)
Elsewhere in BT Consumer: EE waives roaming
EE waives EU roaming charges, broadband guarantees personalised, lockdown learning backed.
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Consumer (B2C)
BT plays down risk of FireEye security breach
Group assesses threat to CTI customers as “ low to moderate ”. No indication, assures BT, that any customer data was compromised.
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Innovation (R&D)
BT explores edge to “level up” latency for UK gamers
As BT’s edge strategy evolves, gaming emerges as potential use-case. BT’s Neil McRae shares latest thinking about edge business cases. Consumer edge applications more advanced than enterprise services.
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Consumer (B2C)
Allera makes mark with BT Consumer “turnaround job”
Latest Business Briefing sees Allera stamp his style on Consumer division, striving to bring a premium sheen to a venerable brand. Multi‑play out of fashion and cross‑selling in as BT and EE set to play to strengths. New marketing chief Thrane buying in to Group transformation ...
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Partnerships & Alliances
Holoportation in 2021: BT seeing DoubleMe
3D image processing specialist hints at telco deployments of HoloPort platform in 2021. Business-to-consumer service said to be in pipeline. DoubleMe–BT relationship growing out of Telecom Infra Project innovation hub.
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Consumer (B2C)
Elsewhere in BT Consumer: Premiership Rugby not guaranteed
Rugby talks go to wire; BT Sport welcomes fans back, EE clearing not‑spots.
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Consumer (B2C)
Elsewhere in BT Consumer: Northern Irish retail gets a boost
BT builds out high street presence in NI; EE dawdles in Ofcom’s automatic compensation scheme.
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Suppliers & SCM
BT taps Qlik for data analytics prowess
BT aims to create a ‘data‑literate workforce’ to improve how it exploits its vast troves of customer data for up‑selling opportunities.
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Financial & Performance
BT guidance: EBITDA recovery on horizon, sales rise fainter
Two more years of revenue decline ahead, but EBITDA improving and underpinning investment plans.
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Financial & Performance
Margins slip as BT Consumer pursues quality
Another tough COVID‑19 ‑impacted quarter but management playing the long game, with a focus on premium services. Network investment continuing as division seeks an uplift from next‑generation platforms. BT reputation improving, but weaknesses remain outside core products, necessitating dual‑brand approach. Commercial partnerships remain a key strategic ...
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Consumer (B2C)
Legacy IT hinders BT Consumer brand meld
Siloed IT for BT, EE, and Plusnet creates cross-selling challenge. Vendor selection process for IT overhaul has been going on four years and is not yet complete.
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Consumer (B2C)
Elsewhere in BT Consumer: BT TV loses Disney, BT Sport battles lockdown
BT Sport offers helping hand to closed Scottish pubs; Disney’s strategy shift makes impact for BT TV customers; Allera says Apple’s entrance to the 5G device market has huge potential.
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Consumer (B2C)
Elsewhere in BT Consumer: Carphone exited, finally
Carphone dumped, BT Mobile abandons premium services, BT Sport adds OTT interoperability
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Products & Services
EE targets SMEs with new data pack
5G‑ready bundles for small businesses: jumping the work–play divide. Smart Benefits get a spotlight.
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Consumer (B2C)
BT ends inflation‑only price hikes to fund fibre
CPI + 3.9% set as new price rise formula across BT’s consumer products. Covering increased infrastructure investment is the party line, but move is an awkward reversal of recent commitment to inflation‑only increases. Liberty Global’s CEO Fries describes the switch as a “ whoops ” moment for ...
