BT Consumer
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Innovation (R&D)BT further sharpens networks focus with innovation strategy shift
MWC 2025: BT Business director Hena Jalil outlines shift in innovation approach to align with broader shift to focus on connectivity rather than non-core verticals. Group continues to build AI expertise in search of new network features and products.
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Strategy & ChangeBT seeking SMB gains with EY insight, Pega platforms
Under the hood: how BT worked with EY and Pega to achieve a 360-degree customer view, implementing AI-powered propensity models, data-driven decisioning and hyper-personalisation to step up SMB engagement.
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Financial & PerformanceBT Consumer promises long-term growth revenue, but where from?
H1 FY24–25: Consumer suffering a hangover from several years of inflation‑fuelled excess, but expects to regain health before year is out…
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Financial & PerformancePared-back Plusnet knocked back after axing mobile
Newly fixed-only operator sees customer base drop nearly 30%.
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Innovation (R&D)BT tightens GenAI cost and security control with AWS
BT Group’s Digital unit teams with AWS to build GenAI Gateway internal platform that gives engineers a flexible and responsible way to scale use cases across the organisation.
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EventwatchEE navigates ‘tricky’ 5G SA marketing, steers clear of sector’s past blunders
Speaking at Connected Britain, EE Chief Executive Marc Allera said advertising 5G SA is a challenge and not helped by the mobile industry over-promising and under-delivering on non-standalone 5G.
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Network & InfrastructureEE preps for AI future with 5G SA and Wi-Fi 7 upgrades
EE says launch of 5G SA in 15 UK cities, coupled with new Wi-Fi 7 routers, show how operator is preparing for a surge in AI usage and bringing its fixed and mobile networks closer together.
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Public AffairsForget the jargon and give customers what they really want — BT digital chief
DTW24 – Ignite: Kevin Lee, Chief Digital Officer at BT Consumer, shared how the operator’s API-first, platform approach will help it keep up with fast-changing demands from consumers.
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Strategy & ChangeAllera, Mehta team up to bridge BT’s digital divide, drive ‘platform-thinking’
DTW24 – Ignite: Chief Digital & Innovation Officer Harmeen Mehta joined on-stage by Consumer CEO Marc Allera to hype transformation advances as Digital overhaul impacts EE platform-building.
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Financial & PerformanceNew EE must wait five years to be rid of Old BT
New CEO Allison Kirkby re-confirms Jansen/Allera New EE strategy, but BT brand to limp on in Consumer at least until PSTN shutdown, with Plusnet retained as broadband b-brand. ARPU is up, but multiplay elusive as ever, subscribers still being lost, still far from walking the talk. Read more…
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Consumer (B2C)BT delays Digital Voice switchover, revamps all-IP rollout plan
BT needs more time to complete the switch to digital landlines but hopes Digital Voice customer conversions will go hand-in-hand with full-fibre upgrades.
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Consumer (B2C)EE’s £6m bricks-and-mortar retail investment brings more customers, better connections
EE’s newest Experience store opened in Bristol, with nine more to follow in the next year as part of £6m retail investment.
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Consumer (B2C)BT’s Marc Allera: putting relationships first as operators strive for ‘resonance and relevance’
MWC: BT Consumer CEO lays out focus on building a “relevant” EE brand that prioritises connectivity-adjacent services, before leveraging BT’s network strengths once relationships are built.
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PremiumElsewhere in BT Consumer: 3G sunset nears with Welsh regions first up
3G sunset nears with Welsh regions first up.
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Analyst BriefingsBTwatch Weekly: Jansen tenure closes out with network wins, pricing changes
Latest around BT and its ecosystem, with new CEO Allison Kirkby in the wings and Starlink in constellation test-mode, plus: quantum radio ambitions; CWU scrutinising BT Fleet TUPE obligations; Better Workplace in final phase; and more…
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Consumer (B2C)Inflation-linked pricing: BT drops policy ahead of expected Ofcom clampdown
Four years after he introduced CPI+ pricing to improve transparency, Marc Allera scraps the model in favour of ‘pounds and pence’ clarity.
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Content & TVBT-WBD’s TNT Sports remains Premier League football big spender
BT–Warner Bros. Discovery maintained its position as second fiddle to Sky in the provision of UK coverage of the Premier League, but OTT players retreat as Amazon’s sally into live English football draws to a close.
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Partnerships & AlliancesBT Digital adds Blue Planet to OSS overhaul, automation team
Delivering “dramatic simplification” amongst other benefits, BT’s latest embrace of Ciena’s Blue Planet network software platform is set to streamline Group-wide broadband provision. Read more…
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M&ABT eyes musicMagpie: flailing gadget marketplace offers circular economy, consumer tech boost
musicMagpie confirms “very early” talks with BT and private equity partner Aurelius as operator seeks to spin up circular economy credentials, stretch into consumer retail via New EE.
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Financial & PerformanceH1 FY23–24: BT Consumer convergence dreams yet to manifest
Increase in Consumer broadband and mobile ARPU positioned as a key highlight for first half of the year, but more to be done on convergence — increasingly seen as a key focus for driving Consumer revenue growth.