BT Consumer
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Consumer (B2C)BT barely bruised as up to a million disconnect broadband
Citizens Advice data shows swathes of households dropping broadband amid cost-of-living challenge, but BT metrics hold firm.
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Consumer (B2C)
Ofcom under fire for sanctioning bumper price hikes
Regulator criticised for allowing major telcos to push ahead with mid‑contract price rises this April and May, some as high as 17.3%.
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Consumer (B2C)
Elsewhere in BT Consumer: BT Sport announced explosive new branding
BT Sport announced explosive new branding
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Public Affairs
Ofcom muscles up scrutiny of UK telcos’ inflated in-contract price hikes
Regulator launches investigation into customer clarity on in-contract, inflation-linked price hikes, which nowadays can be well above 10%.
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Strategy & Change
BT declares faith in pricing mechanics in face of negative headlines
CEO Jansen showers plaudits on Marc Allera’s ‘machine’ for keeping customers in challenging times
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Consumer (B2C)
BT scrambles to explain massive price hikes
Group to raise most tariffs by 14.4%, based on December CPI rate and additional annual charges.
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Strategy & Change
UK altnet Giganet plots wholesale play to counter Openreach threat
After acquiring ISP Cuckoo, the altnet’s next move is opening its network. Wholesale is necessary to compete with Openreach and “just makes business sense”, says CEO Jarlath Finnegan.
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Consumer (B2C)
Elsewhere in BT Consumer: BT TV – no aerial, no problem
BT TV made available as aerial‑free, streaming‑only option; BT Sport signs up to Red Bee Media’s automated subtitling service; EE customer call centre staff provide government‑sponsored debt advice referral service.
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Network & Infrastructure
WHP wins managed service job for Shared Rural Network
MNOs starting to fill out supplier line‑up for UK’s latest programme aimed at addressing rural network shortcomings.
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Interview
One2One: the one that started it all is no more
TelcoTitans looks back at one of the companies that kickstarted modern mobile services.
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Strategy & Change
BT chair calls for EE brand strength amid macro crises
Adam Crozier pitches EE transformation as most significant “for a long time”.
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Public Affairs
UK gov rallies BT and peers for discount drive
Cost‑of‑living challenges get political attention after BT calls for government leadership.
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Consumer (B2C)
Elsewhere in BT Consumer: FTTP customers to be offered Xbox Game Pass Ultimate
EE extends two-hour handset repair service to more than a third of its retail footprint; Plusnet joins Ofcom’s voluntary compensation scheme for broadband outages.
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Strategy & Change
Allera flags big changes ahead under ‘New EE’
BT Consumer CEO says the first chapter of the BT-EE integration process has been completed.
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Consumer (B2C)
Elsewhere in BT Consumer: BT Sport close to UFC renewal
BT close to winning fight for UFC broadcasting.
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Strategy & Change
Ofcom urges service providers to promote social tariffs
Regulator says 1.1 million households struggling to pay for broadband. Social tariffs can help, but only six service providers offer the discounts. Millions of eligible households don’t know about the cheaper plans. Ofcom expects industry to “step up”.
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Consumer (B2C)
Elsewhere in BT Consumer: BT still committed to YouView
YouView’s future secured until at least 2024; e-sports event promotes EE full fibre.
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Consumer (B2C)
Elsewhere in BT Consumer: Smart Hub 3 router to launch
BT, EE to launch new router; BT Sport hits target for darts coverage.
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Consumer (B2C)
EE trudges on with Shared Rural Network progress
46 ‘fresh sites’ delivered under SRN programme. EE to upgrade a further 1,532 sites with 4G by 2024 in ‘partial not-spot’ phase.
