BT Consumer
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Strategy & ChangeBT chair calls for EE brand strength amid macro crises
Adam Crozier pitches EE transformation as most significant “for a long time”.
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Public Affairs
UK gov rallies BT and peers for discount drive
Cost‑of‑living challenges get political attention after BT calls for government leadership.
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Consumer (B2C)
Elsewhere in BT Consumer: FTTP customers to be offered Xbox Game Pass Ultimate
EE extends two-hour handset repair service to more than a third of its retail footprint; Plusnet joins Ofcom’s voluntary compensation scheme for broadband outages.
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Consumer (B2C)
Q4 FY21–22: Consumer bullish despite more flat figures
Branding changes and convergence prospects pave the path for growth.
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Strategy & Change
Allera flags big changes ahead under ‘New EE’
BT Consumer CEO says the first chapter of the BT-EE integration process has been completed.
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Consumer (B2C)
Elsewhere in BT Consumer: BT Sport close to UFC renewal
BT close to winning fight for UFC broadcasting.
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Strategy & Change
Ofcom urges service providers to promote social tariffs
Regulator says 1.1 million households struggling to pay for broadband. Social tariffs can help, but only six service providers offer the discounts. Millions of eligible households don’t know about the cheaper plans. Ofcom expects industry to “step up”.
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Consumer (B2C)
Elsewhere in BT Consumer: BT still committed to YouView
YouView’s future secured until at least 2024; e-sports event promotes EE full fibre.
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Consumer (B2C)
Elsewhere in BT Consumer: Smart Hub 3 router to launch
BT, EE to launch new router; BT Sport hits target for darts coverage.
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Consumer (B2C)
EE trudges on with Shared Rural Network progress
46 ‘fresh sites’ delivered under SRN programme. EE to upgrade a further 1,532 sites with 4G by 2024 in ‘partial not-spot’ phase.
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Enterprise (B2B)
Dublin up: BT Ireland relocates B2B support
Move of service desk ops furthers expansion of BT’s workforce in Dublin. Transfer forms latest step in long-running customer experience transformation programme. Deep-Insight advising BT Ireland on customer-centric strategies.
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Consumer (B2C)
Elsewhere in BT Consumer: Plusnet issues persist
More cricket on the schedule; Smart Benefits portfolio bolstered; and Plusnet email issues persist.
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Consumer (B2C)
Compelling 5G use-cases still to come, says EE
EE brand director concedes 5G marketing more difficult than when 4G arrived. Anticipates “a lot” of the 5G use-cases will not arrive in the short term. Next phase of rollout plan begins with indoor launch.
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Vendor Voice
Ciena: Adapting the network mindset for the new digital world
Speaking to TelcoTitans’ Vendor Voice, key figures within Ciena underline the foundational role of networks in transitioning to the digital platform future that is now permeating telcos’ operational and customer functions. However, they also note that the embrace of models more familiar in an IT setting is causing some ...
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Strategy & Change
Elsewhere in BT Consumer: Ofcom launches One-Touch Switch
Ofcom makes it easier to switch; Openreach waives installation fees for low-income households; BT Sport partner Qwilt earns Allera recognition and Cisco funding.
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Strategy & Change
Elsewhere in BT Global: ThousandEyes tool integrated
Cisco-owned network intelligence tool integrated; emergency alert system contract bagged.
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Strategy & Change
Elsewhere in Openreach: outage disrupts ISP sales
Systems outage disrupts ISP sales functions; Openreach pilots Dutch Witch drills; new engineer training centre opens in Wales.
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Products & Services
BT includes rugby in Vena line-up
Tressler enthusiastic about Vena commercial model for sports. Media and Broadcast launches Vena ‘quick start’ programme to learn more about sports’ requirements.
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Consumer (B2C)
Elsewhere in BT Consumer: CNN cut from BT TV
BT Sport expands cricket portfolio; CNN news channel removed from BT TV; Fibre altnet exec raises concerns over nature of FTTP marketing.
