BT Consumer
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Financial & PerformanceBT Q1 FY21–22: another toughie, but with promise(s)
Q1 reiterated as a road to a recovery that will materialise in H2. Consumer reviving but Global eponymously damned. Microsoft deal more than slideware. Virgin Media–O2 FTTP investment could be a backhanded compliment and gift to BT.
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Partnerships & Alliances
BT targets Amazon as key commercial partner
As Consumer embraces a platform strategy and seeks new partners to help boost customer value and enhance its billing relationships, a concerted effort is being made to woo internet giant Amazon. Relationship building reflects determination to achieve a “ best for partnerships ” strategic objective.
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Network & Infrastructure
BT accelerates Huawei swap‑out and sets 2028 full 5G goal
By 2028 EE’s 5G network to reach 90% of landmass and the remainder “ on‑demand ”. Consumer and Network‑fronted event intended to stake BT’s claim for national network superiority, and development of a platform for growth. Exacting ESN connectivity demands pinned as a reason for open access ...
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Network & Infrastructure
BT bags first UK customer win as neutral host provider
Bruntwood SciTech, a property provider to the science and tech sector, signs on the dotted line. EE, as part of the deal, leverages parent company’s indoor neutral host solution at Cheshire’s Alderley Park.
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Products & Services
EE backtracks on post‑Brexit roaming charges
EE became the first UK MNO to announce plans to reinstate roaming charges for customers travelling to the EU. O2 UK and Three UK follow suit to an extent, tweaking fair usage policies.
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Strategy & Change
Elsewhere in BT Group: Procurement adopts spend management system
Procurement adopts tail spend management system; new stakeholder engages workers union; BT’s future HQ under new ownership .
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Strategy & Change
Elsewhere in BT Technology: Qlik’s cost‑saving BT deal
Qlik trumpets cost‑saving success in BT deal; “ better trust models ” needed to combat cyber risk; and G7 conference leads to UK–US R D agreement.
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Consumer (B2C)
Elsewhere in BT Consumer: BAI goes underground
BAI takes fibre competition underground and BT unveils a new set‑top box.
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Products & Services
QTV flagged as future user of BT’s Vena
BT Media Broadcast supports remote production for Scottish Professional Football League . BT Sport’s Jamie Hindhaugh says remote production is here to stay . IP core being rolled out at Stratford studio .
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M&A
Murdoch’s News UK steps away from BT Sport talks
News UK has pulled back from talks with BT regarding a partnership for the sports broadcasting business. Discovery and ITV said to remain in contention, with DAZN seemingly the keenest of the bunch.
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Financial & Performance
Q4 FY20–21 — Consumer’s sporting chances
Pandemic is serialising Consumer’s A Tale of Three Brands in quarterly instalments. Two steps backward: premium vision at odds with painful realities of ARPU and competitive reality. 2021 bounce (and digitalisation progress) cannot come soon enough, but growth seen backloaded. Latest FTTP chapter set to ...
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Network & Infrastructure
EE adopts Nokia’s SON
Operator implements Nokia’s Self‑Organizing Networks software in a bid to improve customer experience on its mobile networks. Nokia hails the deal as evidence of the strength of its BT account, which is said to have taken on a “ continuous development ” model.
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Partnerships & Alliances
Amdocs’ BriteBill swings into BT action
Customer billing system up and running after four year implementation period. BriteBill platform designed to provide easier‑to‑understand bills, reduce call‑centre engagement, and offer scope for “ personalised ” service recommendations.
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Consumer (B2C)
Elsewhere in BT Consumer: Ofcom report sheet comes in
Ofcom highlights areas-for-improvement (and differentiation) in customer service; BT Sport continues search for innovative partners.
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Financial & Performance
Destination: new BT; ETA 2026
Jansen again evangelising glorious digital future: five‑year timescale reiterated, with promises of peak fibre investment passing and financial nirvana arriving. Stability predicted for FY21–22. Investors more interested in gruel on today’s menu rather than jam promised tomorrow. The court of public opinion may ultimately rule on ...
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Products & Services
Plusnet set to join FTTP party
BT-owned service provider to roll out FTTP‑based broadband offering later in 2021, with “ new ” wireless router on the way too.
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Consumer (B2C)
Consumer moves up a gear on customer support
Bridget Lea keen to enhance engagement with customers, at home or in‑store. New ‘door‑to‑door’ device repair service set for launch. Division attempting to ensure service resilience, with post‑pandemic consumer habits under watchful eye.
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Consumer (B2C)
Elsewhere in BT Consumer: planning law change welcomed
Pricing revelations bring negative publicity; EE way down in customer satisfaction survey; UK government works to facilitate network expansion.
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Strategy & Change
BT in talks to sell BT Sport stake
Early discussions with potential investors underway, as BT seeks strategic partners to “ strengthen our sports business ”. Volatile sports rights costs, and minimal benefits to ownership within emerging Consumer business model likely prompting talks. BT Sport rumours reignite Openreach sale speculation, underlining the Group’s need to ...
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Network & Infrastructure
EE spins up spectrum to further 5G ambitions
New licences put to use minutes after being issued, in partnership with Nokia. BT pays an additional £23m after initial low‑ball auction, but Group still bagged “ an excellent price ”, says Consumer CEO Marc Allera. EE open to future spectrum trades as O2 and Vodafone sign ...
