BT Consumer – Page 27
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PremiumBT demos 8K, but easing focus on technology
Amidst showcase of new network and broadcast technology, BT Sport stressed the importance of customer experience over technology bragging rights. Value of 5G emphasised for more efficient and agile production capabilities.
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Public AffairsPlusnet faces further negative publicity over billing issues
Plusnet, BT Consumer’s budget-brand internet service provider (ISP) subsidiary, faced further negative publicity over billing issues, after its system failed to take payments from hundreds of customers for a period of up to four months.
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PremiumBT commits to cut prices for out-of-contract and vulnerable customers
Ofcom set out a range of measures to help ensure that out-of-contract broadband customers pay fairer prices and providers offer better protection to vulnerable customers.
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PremiumBT Consumer faces continued scrutiny over broadband pricing
BT Consumer was hit with further negative publicity for overcharging long-term broadband customers.
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PremiumEE extends same-day smartphone delivery service to other major UK cities
EE extended its same-day smartphone delivery and set-up service across more of London and to Birmingham and Manchester.
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Premium5G up and running for BT Mobile
BT Mobile launched a range of 5G smartphone plans for consumer and business customers across more than 20 towns and cities in the UK, and aims to extend coverage to a further 25 locations, with speeds of 100Mbps–150Mbps, by the end of 2019.
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PremiumBT Consumer strategy feeds into Beyond Limits goals
Consumer division to spearhead BT’s refreshed higher profile through customer experience development and partnership focus in line with 2018 strategy. Superfast services become default, with free upgrades pushed to 700,000 FTTC holdouts. New products on the horizon, but details remain vague, and TV refresh pushed into 2020. Social projects ...
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PremiumBT Consumer People Moves, October 2019
Latest people movements include: Andrew Kirkpatrick, Matthew Price, Ben Spencer.
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PremiumEE runs choir engagement programme to boost employee morale and NPS
EE is running a choir engagement programme at its contact centre in Merthyr Tydfil, to help boost employee morale, reduce attrition and absence rates, and increase its Net Promoter Score (NPS) at the site.
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PremiumBT Group begins reinvention as national champion
Jansen strives to present operator as a national and customer champion, with ‘Beyond Limits’ the new rallying cry. Social- and digital-inclusion efforts accompanying home nation sports sponsorship to highlight community links. Signs of progress on Allera’s declared Consumer strategy with customer experience and partnership aspirations to the fore. Consumer ...
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PremiumBT Alumni People Moves, October 2019
Latest people movements include: Mark Chapman, Harsh Marwah.
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PremiumBT Group’s core infrastructure: when two become one
BT’s infrastructure engine room is also driving the direction of Group digital transformation with IT overhaul.
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PremiumBT Alumni People Moves, August 2019
Latest people movements include: Delia Bushell, Luis Alvarez, Gavin Patterson.
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PremiumBT Enterprise People Moves, August 2019
Management shake-up at BT Enterprise as two managing directors depart. Latest people movements include: Nick Hale, Andy Summerfield, Adhiraj Pal.
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PremiumBT Consumer People Moves, August 2019
Latest people movements include: Maria Armishaw, Sam Burrows, John Eccleston, Amy Farrer, Matt Gottschalk, Holly Logan, Kevin Macdonald, Chris Moseley, Khadija Oudrhiri, Will Popham, Ben Spencer, Abigail Vaughan.
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PremiumEE adds Spotify to its Music Data Pass
EE added Spotify access to its Music Data Pass, giving zero-rated access to paid users of the music-streaming service.
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PremiumPlusnet rated the most complained-about fixed broadband provider
Plusnet, BT Consumer’s alternative internet service provider (ISP) subsidiary, was rated as the most complained-about fixed broadband provider in Ofcom’s Telecoms and pay TV complaints update for the first quarter of 2019.
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PremiumEE reinstated sales of Huawei handset
EE reinstated sales of the Huawei Mate 20 X 5G handset.
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PremiumEE bows to unlimited pressure
New offerings show EE reversing course from early attempts to establish a 5G premium in the light of competitor pricing strategy.
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PremiumBT Group brings Canonical into 5G core
Fully cloud-native core a step closer with new partnership with open-source developer. Canonical wins deal after initially being categorised as a dark horse. McRae frames deal as foundational for converged networks, supporting multiple platforms over the next decade.