​EE runs choir engagement programme to boost employee morale and NPS


Source: David Beale / Unsplash

EE is running a choir engagement programme at its contact centre in Merthyr Tydfil, to help boost employee morale, reduce attrition and absence rates, and increase its Net Promoter Score (NPS) at the site. 

This is Premium subscription content

Already a member? Sign in here, or contact us to check if your company has corporate access.

TelcoTitans multi-device access

Become a TelcoTitans Corporate Subscriber

Get full access to the telco content and community that matters to you and your team.

Corporate subscriptions include:

  • Full, unrestricted premium access to TelcoTitans all premium and essential content
  • Access to exclusive and breaking telco content
  • Personalised newsletter alerts focused on your areas of interest
  • Add-on our renowned digital Telcowatch reports for monthly deep-dive analysis
  • Dedicated Account Manager and access to ABM support

“Not just facts but informed opinion that helps me have meaningful conversations with the customer” Account Director, Cisco.