OpenAI: Altman to assign ‘best people’ to T-Mobile churn challenge
OpenAI CEO bullish on commercial potential of AI tie-up with T-Mobile, based on letting its platform explore operator’s “massive pools of data” for better and more rapid support decisioning.
This article includes:
- Organisations: AT&T; OpenAI (ChatGPT); T-Mobile US (TMUS); Team of Experts; Verizon.
- Geographic: Bellevue; USA.
- People: Mike Sievert; Sam Altman.
- Themes: AI decisioning; Artificial intelligence; Azure; Capital Markets Day; Customer churn; Customer loyalty; Customer support; IntentCX; Next best action; Personalised services; Postpaid phone; Prepaid; T-Life; Un-carrier.
- Events: T-Mobile US Capital Markets Day.
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