All Operations articles – Page 2
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OperationsMovistar to close last of its call centres in Spain
Operator initiates restructuring exercise to close four remaining customer contact centres, in the face of falling demand for telephone customer service channel.
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Network & InfrastructureTelefónica herds Hispam manufacturers onto Telco Cloud
Telefónica Hispanoamérica goes live with Telco Cloud platform, aiming to improve efficiency and resource management.
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PremiumGXO deal driving savings as BT goes asset‑light
Year in review suggests positive changes from logistics outsourcing agreement.
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Partnerships & AlliancesBT goes ‘smarter, greener’ with Johnson Controls strategic tie-up
Group enters strategic collaboration with smart buildings specialist to drive down operational emissions, and elevate green solutions from “business-complement” to “business-critical”.
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Strategy & ChangeVodafone UK to ship customer care overseas
Portion of customer care operations set to be transferred to _VOIS Egypt and contact support specialist Webhelp in South Africa.
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PremiumEE enters Orbit for ordering overhaul
“New EE” begins to take shape with ordering process transformation.
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OperationsDT consolidates European contact centre infrastructure
Group selects Sprinklr’s AI-powered contact centre-as-a-service.
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Strategy & ChangeT-Mobile US CEO spells out cost of demand for device subsidies
Higher device costs appear to have been a contributary factor to latest round of job cuts.
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PremiumElsewhere in Telefónica Infra-Tech: Telefónica ties with Geotab on fleet management
Telefónica ties with Geotab on fleet management, Teldat on enterprise networking, and expands space partnership with Sateliot.
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OperationsAmerican Tower’s Kenyan dispute disrupts services
American Tower takes on government-owned Telkom Kenya for unpaid bills. TowerCo claims operator has defaulted on £22m in payments and breached sale and leaseback agreement. In extraordinary move, ATC shut off some sites until the operator pays up.
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Strategy & ChangeTPG to cull brands as integration gives way to simplification
CEO Iñaki Berroeta announces multi-year simplification programme that aims to establish a “leaner, nimbler” TPG Telecom.
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Strategy & ChangeExclusive: Nokia tilts for neutral host leadership
In an interview with Michel Chbat, TelcoTitans delves into the Finnish vendor’s journey to understand and target the nascent neutral host market, and how it sees the flood of new business models and stakeholders impacting the communications ecosystem.
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OperationsOrange ‘shutters Silicon Valley base’ amid strategic refocus
Operator reported to have closed Silicon Valley offices after more than 20 years as part of cost review.
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PremiumBT links up with Evolve on payment processing
Partnership enables IT and managed networks provider to offer card transaction routing to its customers in Europe and UK.
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OperationsAmerican Tower eyes solar power play beyond Africa and India
American Tower’s investments in solar energy generation have reduced the use of diesel fuel for off-grid sites and lowered carbon emissions.
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OperationsCityFibre gets proactive on eliminating fault frustration
While ultrafast fibre connectivity is increasingly essential for business and consumers, service standards haven’t remotely kept pace.
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PremiumElsewhere in BT Group: Northeast office footprint changes shape
Northeast office footprint changes shape.
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OperationsVodafone brings partners onboard to smite supply chain emissions
SCM exec Veronica Mercer details Scope 3 Momentum Strategy as Vodafone’s supply chain emissions continue to creep up.