All Operations articles
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InterviewBattle scars and skin in the game: VOIS breaks out from Vodafone’s captive shared services
Deep dive: by stepping out of the shadow, the once-captive telco shared services business is rewriting the playbook for commercial enterprise ‘shared intelligence’ as a standalone powerhouse. With Accenture on side, and tapping Vodafone Business and others for go-to-market, leaders Gary Adey and Chris Meads tell TelcoTitans that VOIS is an increasingly ‘big lever’ for its parent to pull…
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Financial & PerformanceAmerican Tower to bring US savvy (and clout) to European ops, to drive margin
US wireless infra giant looking to globalise American best practices and buying power across its international operations, in pursuit of new FY30 margin goal. Areas being targeted for savings include land, internal tech, supplier spend, and site maintenance.
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Network & InfraNetwork operators warned: kickstart automation now or risk devaluation
Amid intensifying market consolidation, network operators can ill afford to be found delaying automation. A new white paper from FNT Software and Inmanta argues for an incremental strategy, coupling unified inventory with intent-based orchestration. Discover how BICS and Freedom Fibre leverage this ‘living model’ to slash operational costs and accelerate time-to-market…
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Network & InfraBITÉ and brown-iposs: bridging the confidence gap for Level 5 RAN automation
Mobile network autonomy need no longer be framed as science fiction, but as an engineering discipline: validate inputs, expose decision logic, and quantify impact before changing the network. Baltic mobile group BITÉ’s RAN field test of brown‑iposs’s CARAT offers an instructive lens on what it really takes to operationalise Level 5 ambitions…
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White PaperBridging the gap to Level 4: why network autonomy needs a digital double
Best practice: Is your network strategy missing its digital double? Celfocus posits that true autonomy relies on establishing a comprehensive digital twin framework. Read how integrating physical and virtual layers provides the visibility needed to reduce energy usage, streamline OSS tools, and accelerate the path to TM Forum’s Level 4 and beyond…
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InterviewFix telco CPQ to accelerate B2B expansion
Interview: Telcos have spent years modernising, yet enterprise quoting remains stubbornly manual and error-prone. CSG’s Greg Tilton lays out why generic CPQ fails at scale — and how going telco-native can unlock speed, margin control, and serious B2B upside, as well as restore CFO confidence…
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Network & InfraVodafone takes ‘effort versus value’ approach to autonomous networks
Zero-touch lead Mabel Pous-Fenollar argues for case-by-case network and operations automation, determined by an ‘effort versus value’ evaluation, to secure quick wins on the road to Level 4…
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Strategy & ChangeSpain moves to Plan III after space comms setback
Failure of Madrid-based satco Hisdesat’s latest spacecraft underlines how in the fast-evolving space infra sector, a multi-year, nationally significant strategic plan can be knocked off course by a particle just millimetres in diameter.
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PeoplewatchTower group Radius picks ex-Telefónica exec to lead strategy
Radius Global Infrastructure appoints Laura Fernández to a dual operations/strategy leadership role, seeking to bring decision-making closer to European clients as it seeks to continue expanding on the continent…
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Network & InfraO2 automates software upgrades across 5G core
Operator continues hunt for operational efficiencies and improved service reliability with expansion of in-service software upgrade technology in its core network. The implementation is latest move as part of parent Telefónica’s strategy to reach near-full Level 4 network autonomy by 2030…
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Network & InfraBT seeks to bring self-healing network vision to life, with a little help from AWS
Mobile networks lead Reza Rahnama says earlier attempts to deploy AI in the network fell short, but programmable 5G SA, with AWS architecture, means intent-based networks will soon be a reality…
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Network & InfraThe service assurance gap: why ‘make do and mend’ fails modern networks
As network cloudification accelerates, a critical gap is emerging between next-generation ambitions and rapidly ageing service assurance systems. Explore the strategic roadmap for replacing outmoded operations with AI-enabled, closed-loop automation that drives business value.
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Network & InfraVirgin Media O2 pursues faster fibre build with upskilling scheme
The Single Visit Install programme speeds up fibre installations for nexfibre customers, part of a wider VM O2 initiative to transform customer experience and fix historic negative feedback.
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OperationsTelefónica Tech adds ‘impetus to US growth’ with new Miami office
Operator’s business-to-business services unit opens the doors to new USA office, with integrated SOC to ensure “efficient” coordination with Telefónica Tech’s international teams…
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OperationsTelefónica cuts the ribbon on Granada AI, cybersecurity hub
Operator opens second Talent and Technology Center, which Group COO Emilio Gayo said is aimed at attracting and retaining local talent while strengthening the “technological ecosystem” in the area. Read more…
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Public AffairsUnion slams Capita’s offshoring plans for Virgin Media O2 contract
Contact centre provider Capita has sparked outrage at the Communication Workers Union over plans to move 150 jobs that support Virgin Media O2 from the UK to South Africa.
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M&ATelefónica’s Hispam sell-off: next offload expected in weeks
Based on comments by buyer Millicom, Telefónica can expect to complete sales of Hispanoamérica operating businesses in Uruguay this quarter, Ecuador next quarter, and Colombia in first quarter of 2026, as speculation rises for potential deals in Chile and Mexico.
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Network & Infra‘Being Level 4’: Telefónica CTIO eyes 2030 hyper-automation goal
Deep dive: Tech boss Andrea Folgueiras indicates Telefónica has now got several high-level autonomous networking projects up and running, delivering tangible business impact. But autonomy has still only been achieved in pockets, and the operator remains in the early stages of a transformation journey targeting near-full Level 4 status by 2030…
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Analyst BriefingVodafonewatch Analyst Briefing: deals driving network, security upgrades
Latest from Vodafone, including a spectrum fee reprieve; SecOps potential with $1bn partner Google Cloud; DOCSIS development in the Netherlands; more from Turkey, Kenya, South Africa, elsewhere…