BT Business launches AIOps offensive with Accenture

Cameron Page2026-05-18T14:52:00

Source: BT

Telco fires starting gun on ‘multi-year’ programme with longstanding IT partner, seeking to overhaul business processes and develop new AI-powered enterprise products. Pair aiming to build on BT’s prior work in AIOps to deliver improved resilience and new capabilities, both internally and externally…

This article includes:

Organisations: Accenture; BT Business; BT Group; BT International; Cisco; Dynatrace; Founders Forum Group; Google Cloud; Kyndryl; Openreach; Rackspace Technology; SAP; ServiceNow.
Geographies: Europe; Germany; United Kingdom (UK).
People: Colin Bannon; Allison Kirkby; Beth Mitchell; Kerry Small; Damian Stirrett.
Themes: 5G; Agentic AI; AI operations (AIOps); Artificial intelligence (AI); Automation; Cloud; Cloud computing; Cybersecurity; Data capabilities; Enterprise (B2B); Enterprise solutions; Generative AI (GenAI); Human resources (HR); IT operations; Network-as-a-service (NaaS); Network rollout; Operations; Platform services; Predictive maintenance; Process optimisation; Self-healing systems; Service resilience; Software intelligence platforms.

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