All Operations articles – Page 4
-
Public AffairsTelefónica ‘presents’ job cut plans to Spanish unions
Operator set to reduce headcount by up to 5,000 through new Individual Contract Suspension Plan.
-
Network & InfraT-Mobile US agrees spectrum payment extension with DISH
Payment deadline extended to 1 April 2024.
-
PremiumElsewhere in BT Group: BT bolsters legal expertise to drive diversity
BT bolsters legal expertise to drive diversity.
-
EventwatchDeutsche Telekom calls for industry support to solve challenges of driving AI at scale
During Fyuz, DT’s Jochen Appel said that “the question is not ‘where do we use AI’; the question is, ‘where do we not use it’?
-
M&Astc distraction hangs over Telefónica strategic reset
Saudi operator’s bid for 9.9% stake in Telefónica creates uncertainty ahead of CEO José María Álvarez-Pallete’s strategy big reveal.
-
M&ATelefónica ‘weighs up’ Tech stake sale
Group said to be considering partial sale of B2B digital services arm, with the unit valued at more than €2bn.
-
EventwatchInterview: CityFibre strives to shift the dial on UK fibre safety standards
Connected Britain 2023: In an interview with TelcoTitans, Sarah Parsons, Director of Compliance at CityFibre, shares how the altnet is evolving its safety standards to keep pace with its fibre rollout, and how it collaborates with peers in the SHiFT group to compete to do better.
-
OperationsMovistar to close last of its call centres in Spain
Operator initiates restructuring exercise to close four remaining customer contact centres, in the face of falling demand for telephone customer service channel.
-
Network & InfraTelefónica herds Hispam manufacturers onto Telco Cloud
Telefónica Hispanoamérica goes live with Telco Cloud platform, aiming to improve efficiency and resource management.
-
PremiumGXO deal driving savings as BT goes asset‑light
Year in review suggests positive changes from logistics outsourcing agreement.
-
Partnerships & AlliancesBT goes ‘smarter, greener’ with Johnson Controls strategic tie-up
Group enters strategic collaboration with smart buildings specialist to drive down operational emissions, and elevate green solutions from “business-complement” to “business-critical”.
-
Strategy & ChangeVodafone UK to ship customer care overseas
Portion of customer care operations set to be transferred to _VOIS Egypt and contact support specialist Webhelp in South Africa.
-
PremiumEE enters Orbit for ordering overhaul
“New EE” begins to take shape with ordering process transformation.
-
OperationsDT consolidates European contact centre infrastructure
Group selects Sprinklr’s AI-powered contact centre-as-a-service.
-
Strategy & ChangeT-Mobile US CEO spells out cost of demand for device subsidies
Higher device costs appear to have been a contributary factor to latest round of job cuts.
-
PremiumElsewhere in Telefónica Infra-Tech: Telefónica ties with Geotab on fleet management
Telefónica ties with Geotab on fleet management, Teldat on enterprise networking, and expands space partnership with Sateliot.
-
-
OperationsAmerican Tower’s Kenyan dispute disrupts services
American Tower takes on government-owned Telkom Kenya for unpaid bills. TowerCo claims operator has defaulted on £22m in payments and breached sale and leaseback agreement. In extraordinary move, ATC shut off some sites until the operator pays up.
-
Strategy & ChangeTPG to cull brands as integration gives way to simplification
CEO Iñaki Berroeta announces multi-year simplification programme that aims to establish a “leaner, nimbler” TPG Telecom.
-
Strategy & ChangeExclusive: Nokia tilts for neutral host leadership
In an interview with Michel Chbat, TelcoTitans delves into the Finnish vendor’s journey to understand and target the nascent neutral host market, and how it sees the flood of new business models and stakeholders impacting the communications ecosystem.