Latest BT Insight – Page 56
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PremiumElsewhere in BT Consumer: Ofcom report sheet comes in
Ofcom highlights areas-for-improvement (and differentiation) in customer service; BT Sport continues search for innovative partners.
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PremiumUK government hands WAN win to BT
Five-year, £23m contract signed for network access services to the DWP. BT’s Strategic Supplier standing consolidated.
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PremiumBT Ireland expands wholesale FTTH services
National Broadband Plan to add 544,000 premises to BT Ireland offers.
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PremiumAGCM initiates probe into BT Italia divestment
Italy’s competition watchdog examining ins and outs of BT’s deal with TIM. Concern from competitors as TIM seeks to consolidate market position. BT to retain a presence in the country whatever the outcome.
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PremiumElsewhere in BT Global: Egypt license renewed
Egyptian licences get a refresh; Global turns to IR to help tie together virtual rooms.
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Strategy & ChangeElsewhere in Openreach: Ciena flags optical kit win
Ciena gains an optical kit win; progress update on USO; copper stop-sell orders issued in further 77 exchanges.
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PremiumElsewhere in BT Enterprise: Hosted Communications suite bulked up
Webex added to Hosted Communications; seven new MNVO’s running on EE’s network.
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PremiumAmdocs’ BriteBill swings into BT action
Customer billing system up and running after four year implementation period. BriteBill platform designed to provide easier-to-understand bills, reduce call-centre engagement, and offer scope for “personalised” service recommendations.
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Strategy & ChangeElsewhere in Vodafone Partner Markets: Altice rolls into BT
MTS surfs tower spin-out wave; SoftBank boosted by digital shift and gets strategic with LEO satellite venture OneWeb.
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M&ABT’s uninvited new co-pilot: what’s Drahi’s mission?
Altice buys minority stake but claims no intention of full-fledged takeover. Seeks to support BT’s strategic fibre, for which Drahi has genuine zeal. BTwatch explores industrial logic and financial machinations behind move.
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ProfileWhich Drahi has BT got itself entangled with?
Altice empire expands into UK. Drahi: a fibre visionary or ruthless financer? Does BT investment represent change of tack by rapacious wheeler-dealer?
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M&ABT quietly divests Boingo Wireless interest
Telco offloads small minority stake in Boingo. US wireless internet service provider recently subsumed by Digital Colony.
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Enterprise (B2B)Sims to head up new BT SoHo unit
Enterprise launches new iteration of Halo for Business with added support for micro-businesses. One of first major moves by Enterprise division following entrance of new CEO Rob Shuter in February.
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Partnerships & AlliancesBT seeks South African alternatives after partner breakup
Group abruptly severs ties with longstanding partner Sekunjalo, but is under pressure to remain compliant with the country’s black economic empowerment agenda.
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Network & InfrastructureBT puzzles over end-to-end quantum security
Optical expert optimistic about upcoming commercial availability of QKD and “global” satellite distribution of crypto keys. How to protect the terrestrial “bit in the middle” against quantum-computing hacks still uncertain. Due diligence needed on Arqit’s QuantumCloud. Lord confident UK can tap into EU funding, despite Brexit.
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PeopleFairhead added to BT Chair candidate list — report
Former International Trade Minister and HSBC Chair Rona Fairhead has emerged as a contender to replace the outgoing Jan du Plessis. Shortlist-creation reportedly still in its early stages.
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Network & InfrastructureOpenreach doubles rural fibre targets
Infrastructure business targets six million premises passed with full-fibre by 2025, aided by recruitment drive and enhanced investment. 4.8 million total premises passed so far, but no word on rural progress. Collaboration with government and fellow builders key to hitting goals.
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Partnerships & AlliancesBT taps into Salesforce on enterprise CX
BT’s Amit Sharma provides insights into the Group’s collaboration with Salesforce on the implementation of Open APIs. Aim is to create a more automated, digitally-led customer experience for enterprises. Project sees adoption of iterative approach, with less ‘big bang’.
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PremiumBT people moves: new Director of Healthcare to lead NHS drive
Sultan Mahmud brought in to lead on NHS partnership and estate digitalisation, drawing on experience as innovation guru in NHS Trusts. Strategy & Transformation team appointments at Consumer. Ex-Vodafone exec appointed Group Treasury Director.
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Strategy & ChangeHöttges takes swipe at rivals over undisciplined “adventures”
DT Chief Executive indicates that spending billions on sports rights is a risky business. Part-DT-owned BT criticised for stretching itself on football content acquisition.